Case Manager, ICM - Homeless Services

About the role

Join Eliot - A Place to Belong, Grow, and Inspire Change

At Eliot, your work has purpose. You'll be part of a compassionate, mission-driven team committed to resilience, empowerment, and lasting change. We foster an inclusive workplace where all backgrounds and perspectives are valued, creating a culture of belonging and professional growth.

Benefits at Eliot

We prioritize your well-being, work-life balance, and career growth. Benefit eligible positions include:

• Generous Paid Time Off - Vacation, sick time, and paid holidays
• Comprehensive Benefits - Medical, dental, and vision plans
• Retirement Savings - 401(k) with employer match
• Wellness & Family Support - Discounted fitness services and access to trusted childcare resources
• Financial Security - 100% company-paid life and accidental death insurance
• Professional Growth - Ongoing training, career advancement programs, tuition reimbursement, and leadership development

Eliot's Homeless Services Division is seeking a dedicated Case Manager to join our Intensive Case Management (ICM) Team which offers a wide range of services, including outreach, case management, mental health treatment, housing assistance, and referrals to other resources for adults with substance use disorders, including those with co-occurring serious mental health diagnosis.

In this role you will provide street outreach, engagement activities, crisis intervention, and clinical assessment. You will work closely with other team members, service providers and local homeless service providers in an effort to connect individuals to treatment, housing and other resources.

Responsibilities

• Perform outreach and engagement activities to locate and work with clients who are referred to the program through designated referral pathways and initiate engagement with these clients.
• Carry a caseload of clients who are referred to the program as designated by your supervisor and program protocol.
• Help connect clients to recovery pathways including halfway houses, ATS programs, TSS programs, CCS programs, OUD treatment, and other recovery services.
• Maintain a thorough, current knowledge of local public and private resources including housing, residential programs, and other community organizations. Maintain positive working relationships with representatives of these organizations.
• Provide supportive contact, including active listening to individuals, as appropriate, to alleviate distress and support transition to services and housing.
• Provide linkage and referral to emergency shelter, meal sites, mental health and substance abuse treatment, public entitlements, and other community services including follow-up and case management.
• Conduct Assessment, including Critical Needs and Risk Assessments and develop a clear plan to address issues identified. Ensure that all immediate risks are addressed.
• Meet clients where they are physically at in the community, including on the street, in recovery settings such as ATS, in hospital settings, in their own housing, etc.

Qualifications

• Requires a Bachelor's degree in psychology, counseling, social work or other related mental health field and at least two years experience working with homeless population and/or individuals with substance abuse/mental illness or co-occurring illness
• Must have a strong commitment to mental health recovery and ending homelessness.
• Must have skills to outreach and engage consumers with substance use and co-occurring mental health disorders.
• Must have the ability to provide flexible services that are community based and focused on team work and collaboration.
• Bilingual candidates fluent in a needed language may be eligible for a 6% salary increase

Schedule: Monday-Friday, 9am-5pm

Location: Outreach Community based work in Boston, including Dorchester, Roxbury, Mass and Cass area, Downtown, South Station.

Compensation

• Bachelors: $48,000.00 annually
• Masters: $55,000.00 annually

Annual Salary $48,000 - $55,000 USD

At Eliot, we are committed to supporting you at every stage of your career, providing opportunities for growth, purpose, and community. We foster belonging in the workplace by identifying and removing barriers that may prevent individuals of all backgrounds from reaching their full potential, advancing into leadership roles, and fully engaging at all levels of the organization.

Apply today and make a difference.