Case Manager (Pool/PRN)

About the role

We're not just behavioral health people-we're crisis people.

Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery.

Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we've delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent, to improve access, inspire hope, and provide the right support.

Our values shape our decisions, define our culture, and foster continuous learning and growth.

We accept people as they are, creating safe spaces where they feel valued and respected. We inspire hope by walking with people side-by-side, showing them grace and compassion. We act with intention, holding ourselves and each other accountable, and doing the right thing. We work as one team, trusting and supporting each other. We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Maximize your earnings with additional hourly pay

• +$2/hr -> Monday-Thursday Nights
• +$3/hr -> Friday-Sunday Nights
• +$2/hr -> Saturday-Sunday Days

What You'll Do

The Case Manager is responsible for managing the care of individuals, including both youth (adolescents) and adults, who are in crisis and stabilizing from acute episodes. This role involves facilitating admission intakes, treatment planning, discharge planning, obtaining collateral, assisting in the legal process, and initiating personalized care plans.

The Case Manager works closely with an interdisciplinary treatment team to coordinate care and discharge planning for both youth and adult individuals, their families, schools (for youth), local providers, and other referral sources. This position also carries a caseload and serves as an ambassador to community partners.

• Admission & Consent
• Facilitate admission intakes, educating and informing individuals and their families about consents for treatment and authorizations for use and disclosures.
• Treatment Planning:
• Collaborate with the Interdisciplinary Treatment Team to develop and implement individualized, person-centered Treatment Plans appropriate for brief intervention.
• Complete and review signed Treatment Plans with each individual and their families (where applicable) to ensure understanding and agreement.
• Collateral Gathering & Assessment:
• Gather collateral information from individuals, family members, schools (for youth), and other involved parties to conduct a thorough assessment of needs for treatment and discharge planning.
• Care Coordination:
• Actively coordinate care and provide referrals to ensure services are aligned with both facility staff and external providers.
• Identify and address gaps in service needs, making appropriate recommendations to meet the individual's needs upon discharge.
• Discharge Planning:
• Collaborate with the interdisciplinary treatment team to engage with, monitor, and communicate with individuals and their families, ensuring safety and meeting their needs during the discharge process.
• Documentation:
• Maintain accurate clinic records, documenting all activities related to service delivery, including brief interventions, coordination of care, discharge planning, and treatment planning.
• Obtain necessary signatures from individuals or their guardians regarding treatment and other required documents.
• Community & System Knowledge:
• Maintain a working knowledge of the Pennsylvania State behavioral health system, including potential funding sources, 302 involuntary legal processes, and resources specific to both youth and adults.
• Professional Development:
• Participate in ongoing education, including in-services, training, and other activities to maintain and improve competency.
• Demonstrate competency through post-testing, skill observation, and performance assessments as conducted by direct supervisors.
• Performs all other duties as assigned

What You'll Bring

• Bachelor's degree in behavioral health or related field OR 4 years of behavioral health experience
• Knowledge of the Pennsylvania State behavioral health system of care and resources within it
• Must pass the following background checks
• Child Abuse Clearance
• FBI Criminal Background Check
• Pennsylvania State Police Criminal Record Check
• The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company's exemption process prior to their start date as a condition of employment
• Complete all credentialing requirements within the required time period, including but not limited to obtaining a National Provider Identifier (NPI), Medallion enrollment, Medicare enrollment, and any other necessary credentials as required for the role

It would be great if you had

• Master's degree in behavioral health or related field
• Licensed Mental Health Professional (LMHP)
• Experience working with children, youth, families, and adults with behavioral health issues
• Knowledge of and experience with the Pennsylvania involuntary treatment process
• Ability to perform Safe Clinch restraint techniques

What We Offer

Full-time only

• Employees (and their families) are offered comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays
• Company-paid parental leave available to eligible employees

All employees (Pool, Part-time and Full-time)

• Employee Assistance Program to help with confidential emotional support, work life solutions, financial solutions, legal assistance, or online support

• Connections Health Solutions is proud to be a Second Chance Employer.
• #INDPA