Cash Management & Reservation Assistant

About the role

• Agency
• Dept of Natural and Cultural Resources
• Division
• Job Classification Title
• S-Operations & Trades (S)
• Position Number
• Grade
• TS

Description of Work

The North Carolina Zoo is expanding, making this an exciting opportunity to join our team. We are seeking a detail-oriented, efficient, and customer-focused individual to serve as a Cash Management Assistant/Reservation Assistant.

In this role, the Cash Management/Reservation Assistant supports the Cash Management and Reservations Branch by providing accurate, efficient, and friendly service to Zoo guests and staff. Team members are trained to process advance ticket sales and reservations, assist with daily cash office operations, and utilize point-of-sale and online reservation systems. They handle financial transactions, maintain precise records, respond to inquiries, and help ensure smooth, professional support for Zoo programs, events, and daily operations.

Key Responsibilities include but are not limited to

• *Rotate between the Reservations/Advance Ticket Sales Office and the Cash Management Office as needed; cross-training will be provided.
• *Provide excellent customer service in person, by phone, and online to both internal and external customers.
• *Process park ticket sales through group sales, picnic rentals, online sales, and other reservation channels.
• *Maintain a high level of accuracy and attention to detail when entering alphabetical and numerical data.
• *Use computers and standard or specialized office equipment to complete daily tasks, including point-of-sale systems, reservation software, specialty printers, and currency counters.
• *Remain fully accountable for cash, cash items, and making change.
• *Assist with daily operational funds, deposits, and financial reporting as directed.
• *Display a sense of urgency and professionalism at all times.
• *Assist with additional duties and support other Guest Services areas as assigned.

Knowledge Skills and Abilities/Management Preferences

Recruitment Range: $16.00 per hour

To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.

• Candidates meet the minimum qualifications of this position if they meet the minimum education and experience listed on the vacancy announcement.
• Vacancy specific knowledge, skills, and abilities (KSAs) and/or management preferences are not required.
• Applicants who possess the following are preferred:

Management Prefers

• Experience in cash handling, reservations, or guest-services work, including but not limited to processing financial transactions, assisting customers in person or by phone, using point-of-sale or reservation software, and maintaining accurate records for ticketing, group sales, or event bookings.

Position & Physical Requirements

• Possesses sufficient cognitive ability, auditory and visual acuity, and communication skills to perform essential duties and follow general safety practices for animals and guests.
• Willing and able to work varied and extended shifts, including holidays, weekends, and event support as needed, which may fall outside normal Zoo operating hours.
• Able to navigate paved, rough, or uneven pathways.
• Must be at least 18 years of age
• Available to work weekends and holidays

This position is located at: 4401 Zoo Parkway

Asheboro, Nc 27205

DNCR does not engage in dual employment for temporary positions; if you are currently employed with another State agency, State university, or the NC National Guard and intend to remain employed with that entity, you may not be considered for temporary work with DNCR.

Minimum Education and Experience

• Some state job postings say you can qualify by an "equivalent combination of education and experience."
• If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.
• See the Education and Experience Equivalency Guide for details.

• High school or General Educational Development (GED) diploma

Or

• An equivalent combination of education and experience

Pay and benefits

If there are no qualified candidates remaining in the applicant pool who meet the minimum Education and Experience or Knowledge, Skills and Abilities required for the position, the agency may consider for this position a trainee who does not meet the minimum requirements.

Salary for a trainee may be set at a lower level than the classification salary range and recruitment range that is listed in the posting with the salary being adjusted up accordingly as the trainee has obtained the necessary additional education and experience to fully meet the minimum qualifications as outlined in the classification specification.

Division Description

The North Carolina Zoological Park exists for the enjoyment, education and inspiration of all our citizens and visitors. The mission of the zoo is to conserve and protect representative examples of natural beauty, endangered and threatened plant and animal species, and ecological features of the continents it represents.

Application Process

Be sure to complete the application in its entirety. Resumes will not be accepted in lieu of completing this application.

• Information should be provided in the appropriate areas, to include the following: Education, including high school and all degrees obtained, Work Experience, and Certificates & Licenses. It is critical to our screening and salary determination process that applications contain comprehensive candidate information.
• Answers to Supplemental Questions are not a substitute for providing all relevant information within the body of your application. To receive credit for the supplemental questions, you must provide supporting information within the "Work Experience" section of the application, to support your answers.
• Due to the volume of applications received, we are unable to provide information regarding the status of your application. The hiring process may take several weeks.
• Be sure to complete the application in full. Applicants are unable to submit more than one application to an individual posting. Only one application received prior to the closing date will be accepted. Applications must be submitted by 11:59:59 PM on the night prior to the closing date.

Degree/College Credit Verification

Degrees must be received from appropriately accredited institutions. Transcripts, and degree evaluations may be uploaded with your application. If you have student loans, becoming a state employee includes eligibility for the Public Service Loan Forgiveness Program.

Veteran's and National Guard Preference

Applicants seeking Veteran's Preference must attach a DD Form 214, Certificate of Release or Discharge from Active Duty, along with the state application.

Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application if they are a current member of the NC National Guard in good standing.

Applicants who are former member of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service must attach a copy of the DD 256 or NGB 22, along with the state application.

Employment Eligibility

• CONTACT INFORMATION
• N.C. Department of Natural and Cultural Resources
• Division of the North Carolina Zoo
• 4401 Zoo Parkway
• Asheboro, NC 27205