Casino Floor Supervisor II

About the role

Responsible for coaching, supervising and supporting the Casino Dealers. Supervise and oversee table games and team members to ensure that the safety, integrity, security and company/regulatory policies/procedures of the above are upheld. Maintain superior customer service by identifying, cultivating and improving the established player base. Maintain a professional image while supervising the assigned games and protecting company assets.

Job Functions

• Coach and support Casino Dealers on a continuous basis.
• Customer Relations/Service: Ratings - establish player level.
• Respond to various questions, inquires, complaints, needs and disputes.
• Interact with customers creating a friendly environment to promote repeat business.
• Oversee/supervise assigned table games, maintain proper game pace. Observe/train/evaluate Casino Dealers according to correct procedures, payouts and customer service.
• Maintain integrity of assigned areas.
• Perform Fills, Credits, and other Casino Pit paperwork as required.
• Maintain/keep track of proper levels of chips on the tables.
• Calculate and document related history as it applies to daily casino operations.
• Inspect equipment: tables, dice, cards, electronic devices, wheels, properly check equipment for flaws in accordance with Internal Controls.
• Miscellaneous activities as assigned by manager/supervisor: various projects, activities, meetings, programs assigned to individual/team/entire group as required or as need arises.
• Other duties as assigned by management.

Qualifications & Requirements

• High School degree or equivalent preferred.
• Must be 21 years of age.
• Solid customer relation skills and professional image.
• Thorough knowledge of at least two major casino games; knowledge of all games, preferred.
• Supervisory skills in order to direct, coach and motivate people.
• Excellent communication skills.
• Ability to observe and listen carefully, mental and visual alertness, peripheral vision and good eye/hand coordination.
• Good mathematical skills.
• Ability to read, write and speak in English.
• Displays knowledge of game protection and security procedures, i.e. basic strategy.
• Competent in basic strategy and card counting.
• Knowledge of Title 31, Internal Controls and all Federal / State requirements.
• Comprehensive knowledge of Company policies and procedures.
• Must have reliable transportation.
• Must be able to obtain/maintain any necessary certifications and/or licenses.