Catastrophe Business Analyst

Job Summary

The Business Analyst (BA) works as a member of the Catastrophe (CAT) Planning & Logistics Team, supporting efforts to ensure organizational readiness and effective response to catastrophe events. The BA leverages data, mapping technology, analysis, and collaboration to support catastrophe planning, logistics, claims readiness, and response activities.

Working with CAT Planning & Logistics, Claims, and other internal and external partners, the BA collects, analyzes, and communicates information to support business decisions, improve processes, strengthen readiness, and help coordinate resources and services following disasters.

Job Duties

• Establishes collaborative relationships with CAT Planning & Logistics, Claims, and other business partners.
• Collects, analyzes, and communicates data to support catastrophe planning, readiness, logistics, and response.
• Uses data, mapping systems, and other tools to assess catastrophe events and communicate potential and actual impacts.
• Supports the development and continuous improvement of CAT plans, processes, procedures, reporting, and readiness activities.
• Supports the development, implementation, and maintenance of catastrophe response and logistics plans, helping ensure both short- and long-term organizational readiness.
• Collects, analyzes, organizes, and communicates catastrophe-related data to support planning, response, and business decision-making.
• Uses mapping and Geographic Information Systems (GIS), data visualization, and other analytical tools to evaluate catastrophe events, geographic impacts, exposures, and other information relevant to CAT response.
• Supports the coordination, communication, tracking, and reporting of Catastrophe Claims events, providing timely and accurate information to business partners and leadership.
• Assists with the development of catastrophe event updates, reports, maps, dashboards, presentations, and other materials used to communicate event-specific information and support decision-making.
• Supports the planning and coordination of CAT readiness exercises and drills to evaluate Claims readiness, identify potential limitations, and strengthen response capabilities.
• Assists with the development and maintenance of CAT plans, playbooks, procedures, process flows, and other readiness documentation.
• Supports the coordination of resources, equipment, supplies, personnel, and logistics necessary for catastrophe response, working with internal and external partners as appropriate.
• Analyzes current processes and identifies opportunities to improve CAT planning, logistics, reporting, data utilization, and response capabilities.
• Organizes and conducts meetings, briefings, exercises, and demonstrations. Prepares supporting materials, documents outcomes, and tracks action items and commitments.
• Works collaboratively with business and technical teams to identify requirements and support the development or enhancement of tools and solutions used for CAT planning, analysis, logistics, and response.
• Supports continuous improvement following catastrophe events and readiness exercises by assisting with after-action reviews, documenting lessons learned, identifying gaps, and tracking improvement activities.
• Performs assigned CAT planning, analysis, logistics, and project activities to committed effort and dates and provides support during catastrophe events as needed.

Qualifications

• Bachelor's degree preferred.
• 1-3 years of experience in emergency management, catastrophe planning, disaster response, data analysis, business continuity, logistics, or a related field.
• Demonstrated ability to collect, analyze, interpret, and communicate data to support operational planning and business decision-making.
• Experience using mapping, GIS, data visualization, or reporting tools to analyze and communicate geographic and operational information.
• Strong analytical and problem-solving skills with the ability to identify trends, evaluate potential impacts, and translate data into actionable information.
• Knowledge of emergency management, disaster preparedness, response, and recovery principles.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a dynamic environment.
• Excellent verbal and written communication skills with the ability to communicate complex information clearly to a variety of audiences.
• Proven interpersonal and collaboration skills for working effectively across business units and with internal and external partners.
• Ability to remain flexible and effectively support operations during catastrophe events and other time-sensitive situations.
• Relevant training or certifications in emergency management, GIS, data analytics, business continuity, or disaster recovery are preferred.
• Experience in the insurance industry, including property, auto, and claims operations is a plus but not required.

Travel Requirements

• Occasional travel to support CAT readiness exercises, business meetings, training, field operations, or catastrophe response activities.

Pay and benefits

The starting pay range for this position is: $86,100.00 - $115,000.00

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance..

Remarkable benefits

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity - we win.

• All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.
• "Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value."