Centralized Schedulers

About the role

• Centralized Scheduling Coordinator
• Location: Name Linked
• Tennessee - Remote
• ID 2024-6160
• Job Locations US-TN-Remote
• Category Operations
• Type Regular Full-Time

Overview

Schedule: 8-4:30pm Monday- Thursday and Friday 8-1pm EST

Groups Recover Together is an outpatient addiction medicine provider that delivers comprehensive outpatient treatment for opioid addiction. Based on the principle that recovery is tied to aspects of life that are beyond the reach of an office visit, our care model includes three core modalities that are proven to help individuals get their lives back on track -- medication, weekly group therapy, and care navigation.

We pride ourselves in providing high quality clinical treatment and team-based support needed to build a life worth living sober. At Groups, the Scheduling Coordinator will be responsible for developing processes and maintaining staff scheduling activities which support the growth and service delivery of the organization.

This role is essential to the organization as it is intended to ensure that members have access to available appointments in a manner that ensures rapid access to care. The Scheduler will be able to act under strict time constraints and show excellent organizational skills.

Responsibilities

• Responsible for daily tracking of staff and staff productivity.
• Forecasts and approves daily schedules to ensure staffing is aligned with member needs (specifically group therapy sessions).
• Ability to resolve staffing needs and gaps on all skills sets and can identify and help in resolving technical issues.
• Has excellent organizational and time management skills, ability to take initiative, use good judgment, demonstrate a strong sense of urgency and attention to detail.
• Works closely with management and in coordination with the Centralized Scheduling Manager to meet scheduling needs in real time.
• Monitors daily scheduling emails including staffing call-offs to ensure all necessary groups have clinical coverage.
• Communicates any scheduling changes to impacted departments promptly and enacts any needed changes derived from the communication.
• Manages schedule needs for call-outs including sick and PTO by arranging, booking, and scheduling backfill needs.
• Ability to work under pressure with tight time constraints.
• Review completed staffing forecasts, schedules, and group therapy coverage plans developed by team members to ensure completion, accuracy, and ability to meet established targets.

Qualifications

• Bachelor's degree preferred or 3-5 years of relevant experience.
• Experience managing scheduling for a large scale organization.
• Access to reliable internet and telephone services, specifically 10M download and 5M upload package or higher as well as a strong WiFi signal from your remote work location.
• Experience utilizing scheduling software/tools.
• Efficient knowledge of Google suites/software.
• Excellent problem solving and communication skills.