Certified IT Administrator (LAN/WAN) Lv. IV

About the role

IF THERE IS AN ACTIVE CIVIL SERVICE LIST, ONLY THOSE WHO ARE PERMANENT IN THE TITLE OF CERTIFIED IT ADMINISTRATIVE (LAN/WAN) WILL BE CONSIDERED

The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order. The New York City Police Department strives to foster a safe and fair city through the strategic deployment of resources, focusing on both crime prevention and addressing quality-of-life concerns while building lasting community relationships.

The New York City Police Departments Information Technology Services Division (ITSD) is actively seeking a highly qualified and motivated Certified IT Administrator (LAN/WAN) IV. In this role, the candidate will play a crucial part in supporting the Department by collaborating across various ITSD Sections, ensuring seamless integration between different environments and applications. Responsibilities include leading Systems Administration Section (SAS) with planning and coordinating the implementation of cutting-edge technology.

ITSD oversees critical projects and technological initiatives within the NYPD. They maintain and enhance the department's IT infrastructure, including networks, servers, and workstations. The Certified IT Administrator (LAN/WAN) IV role is pivotal in maintaining the NYPD's technological edge and promoting safety and effectiveness in law enforcement operations.

The Certified IT Administrator (LAN/WAN) IV's duties will include, but are not limited to:

• Serve as technical lead for the Systems Administration Section and the primary escalation point for complex incidents, outages, and root-cause analyses (RCAs). Lead post-incident reviews and drive corrective actions to prevent recurrence
• Oversee day-to-day operations of Windows Server environments, on-premises and in Azure IaaS, including monitoring, backups, and incident response; support Linux servers as needed
• Build, configure, and maintain servers to established standards across VMware (vSphere, vCenter, vSAN) and Azure
• Administer core Windows services, including Active Directory, Group Policy, DNS/DHCP, and Entra ID integration
• Automate server provisioning, configuration, and routine operational tasks using VMware VCF Automation (formerly vRA/Aria Automation), PowerShell, PowerCLI, and Ansible, replacing manual work with repeatable, self-service workflows
• Monitor infrastructure health, performance, and capacity using VMware VCF Operations (formerly vROps/Aria Operations), and act on alerts and trends before they affect service.
• Support patching and vulnerability remediation efforts in coordination with the patch management team
• Apply and enforce security baselines and hardening standards (CIS Benchmarks, CJIS Security Policy) across all managed servers
• Enforce ITIL practices (Incident, Problem, Change, and Configuration Management) and use ServiceNow for change approvals, operational workflows, and service tracking
• Execute disaster recovery procedures, maintain high-availability configurations, and conduct regular DR testing
• Carry out infrastructure projects, including server migrations, OS and platform upgrades, and lifecycle management
• Mentor engineers, peer-review changes and scripts, and coordinate onboarding and training to close skill gaps across the team
• Partner with engineering, network, security, and application teams to keep operations aligned with organizational goals
• Maintain accurate documentation, SOPs, and runbooks

Additional Information

In compliance with federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.

HOUR/SHIFTS: Varies

Qualifications & Requirements

Professional/vendor certification(s) in local area network administration that is required for the position to be filled. In addition, all candidates must have the following:

• A baccalaureate degree from an accredited college, and two years of satisfactory full-time (not classroom based) experience in local area network and/or wide area network planning, design, configuration, installation, implementation, troubleshooting, integration, performance monitoring, maintenance, enhancement, and security management; or
• A four-year high school diploma or its educational equivalent and six years of satisfactory full-time (not classroom based) information technology experience of which at least 2 years must have been as described in "1" or
• A satisfactory equivalent of education and/or experience equivalent to "1" or "2" above. Education may be substituted for experience on the basis that 30 undergraduate semester credits from an accredited college is equivalent to 6 months of experience. A master's degree in computer science or a related field from an accredited college may be substitute for one year of experience. However, all candidates must have at least one year of satisfactory (not classroom based) full-time information technology experience as described in "1" above.

Additional information

Note: In addition to meeting the minimum Qualification Requirements: Incumbents may be required to update existing and/or obtain additional professional industry-standard certification(s) for current and future technical environments(s) in which they may be assigned to work, as determined by the employing agency.