Change Management Specialist

Who you'll be

In your role as Change Management Lead, you will drive user adoption and organizational transformation as our AI platform scales across federal enterprise environments. You will develop and execute comprehensive change management strategies that minimize resistance, maximize engagement, and ensure successful adoption of AI-powered capabilities across diverse stakeholder groups.

What you'll do

• Develop and execute enterprise-level change management strategies supporting AI platform adoption across federal agencies and security domains.
• Conduct change impact assessments identifying affected stakeholders, processes, systems, and organizational structures.
• Analyze organizational readiness and develop mitigation strategies addressing resistance, capability gaps, and cultural barriers.
• Design and deliver end user training programs, including hands-on workshops, virtual sessions, and self-paced learning materials.
• Plan and execute roadshows, demonstration events, and stakeholder engagement activities building awareness and excitement for AI capabilities.
• Create communication plans ensuring stakeholders receive timely, relevant information throughout the change journey.
• Develop training materials including user guides, quick reference cards, video tutorials, and job aids supporting diverse learning styles.
• Facilitate workshops with stakeholders to gather requirements, address concerns, and co-create adoption strategies.
• Build change champion networks identifying and empowering advocates who drive grassroots adoption within their organizations.
• Establish adoption metrics and feedback mechanisms measuring user engagement, satisfaction, and proficiency.
• Conduct stakeholder analysis identifying key influencers, decision-makers, and user communities requiring targeted engagement.
• Develop role-based training curriculum addressing specific needs of different user personas and job functions.
• Support organizational change initiatives by coaching leadership, facilitating decision-making, and removing adoption barriers.
• Coordinate with Product Management and development teams ensuring change activities align with release schedules and feature rollouts.
• Gather user feedback and lessons learned informing product improvements and future change strategies.
• Scale change management practices across enterprise environments ensuring consistency while adapting to organizational contexts.
• Monitor adoption progress and adjust strategies based on metrics, feedback, and emerging challenges.
• Document change management processes, best practices, and lessons learned supporting continuous improvement and knowledge transfer.

What you'll need

• Bachelor's degree required.
• 8 years of experience in change management or related fields.
• Expertise in change management methodologies, stakeholder engagement, and training development.
• Proven ability to develop and execute change management strategies at an enterprise level.
• Experience conducting change impact assessments and analyzing organizational readiness.
• Strong communication skills with experience in developing comprehensive communication plans.
• Ability to design and deliver a variety of training programs and materials.
• Experience working in federal enterprise environments, including both Classified and Unclassified settings.
• Excellent facilitation skills and experience in building change champion networks.
• Strong strategic planning and project management skills.
• Experience collaborating with cross-functional teams including Product Management, Business Analysts, and executive leadership.
• Ability to adjust strategies based on metrics, feedback, and emerging challenges.

Security Clearance

Active Secret, Top Secret, TS/SCI, or TS/SCI with Polygraph clearance required, depending on position

Pay and benefits

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia. The base pay range for this position in these locations is shown below.

Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.

The pay range for the states of California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Ohio, Vermont, Virginia, Washington, and the District of Columbia is:

$109,500—$213,500 USD

What We Believe

As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included.

This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on.