Chat Moderator

About the role

Advanced Systems Group, LLC enables creativity through better technology and operations for media creatives and content owners. From acquisition to delivery, on-premises or in the cloud, ASG ensures our clients’ success through tailored solutions.

One of North America’s largest Media and Entertainment Technology and Operations suppliers, we provide engineering services, physical and cloud integration, training, support, and managed services. ASG delivers customized operations and services for all phases of media production, including creative and engineering. Founded in 1997, and providing nationwide services, ASG has teams based in North America, South America, and Europe.

If you thrive on creating positive, welcoming communities and can keep your cool in fast-paced live chats, this role is for you.

This is a flex, onsite position in Midtown Manhattan, New York.

This is a flex position with variable hours and will work as needed according to business needs. Occasional early, late, or event-based support may be required.

What You'll Do

• Moderate live comments in accordance with client-specific guidelines.
• Remove or edit comments that contain insults, offensive language, inappropriate content, or spam to maintain a respectful environment.
• Stay vigilant and proactive in identifying potential issues or disruptions within the chat, taking immediate action as necessary.
• Act promptly to address any violations of chat rules or community guidelines, maintaining the integrity and reputation of the live stream.
• Carry out moderation and training according to the times scheduled in the project schedule.
• Offer support to other moderators who need assistance as well as mentor new moderators and train them in the role.
• Ban users/comments that violate tenets during HVE.
• Exercise judgment and discretion in making decisions regarding the appropriateness of content and user interactions.

What You Bring

• Comfortable working in a dynamic and fast-paced environment where multitasking and quick decision-making are required.
• Ability to be assertive, discerning, and decisive when enforcing chat rules and making judgment calls on content appropriateness.
• Flexibility to adapt to changing priorities and situations during live broadcasts, maintaining composure under pressure.
• Clear and effective verbal and written communication skills to interact with team members and escalate issues as necessary.

Required Education and Experience

• High school diploma
• Excellent English language proficiency
• Prior experience in content moderation, customer support, or community management roles.
• Familiarity with live streaming platforms and chat moderation tools.