Check Resolution Manager

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

What's the culture like at Proctor Loan Protector?

At Proctor Loan Protector, we are committed to fostering a workplace that values diversity and personal growth. As we continue to grow and expand, this allows us to offer career paths and opportunities. We are dedicated to ensuring that all our teammates feel valued and work in a fun and rewarding work environment.

What can I expect from working at Proctor Loan Protector?

• Fun work environment with a variety of work
• Being part of a team
• Career growth
• Ability to highlight your skills
• Feel valued
• Great benefits, pay and culture

Tell me more about this role, what would I be doing?

The Check Resolution Manager will be responsible for overseeing the Check Resolution teams in Troy, Solon and Daytona. The manager must be able to analyze daily processes and procedures to ensure internal controls are in place along with appropriate fraud prevention measures. In addition, the manager will ensure the vendor is following established protocols. The manager will work with Treasury to resolve any issues and improve processes. This position includes making decisions, delegating work, problem analysis, and promptness to ensure the client's needs are met on a timely basis.

Essential Duties and Functions

include the following. Other duties may be assigned.

• Manage, coach, and mentor staff
• Maintain standardized procedure manuals built on experience, regulation and fact
• Create and maintain reports showing errors and work yet to be completed
• Analyze error trends and distribute to the appropriate team leaders for coaching in addition to the training team
• Review workloads to make sure work is distributed fairly
• Perform internal audits to ensure all work is being completed accurately
• Supervise internal leadership regarding direction and understanding of daily responsibilities Delegate work to personnel as necessary
• Manage team attendance and timecards in Workday
• Coach and deliver corrective actions
• Write and perform yearly performance appraisals
• Pursue a course of personal, professional development
• Assist with special projects as needed and acting as a backup within the department

Competencies

• Planning/organizing-the individual prioritizes and plans work activities and uses time efficiently.
• Interpersonal skills-the individual maintains confidentiality, remains open to others' ideas and exhibits willingness to try new things.
• Oral communication-the individual speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written communication-the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
• Problem solving-the individual identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Quality control-the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability-the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
• Safety and security-the individual observes safety and security procedures and uses equipment and materials properly.
• Coaching/mentoring-the individual works with team members to help improve their capabilities and performance.

Qualifications

Required

• High School Diploma/ GED
• Must have excellent attendance and no prior disciplinary action(s)
• Ability to work holidays and overtime as required
• Must be proficient with MS Office
• Must be proficient with MS Excel formulas and macros
• Must be proficient with MS Access

Preferred

• Associate's or Bachelor's degree in a business or financial related discipline
• 4 - 6 years experience in accounting and/or insurance
• 2 - 4 years experience in a team lead or supervisory position Notary

Physical Requirements Necessary on a Regular Basis

• Repetitive motion. Manual dexterity, arm and upper body range of motion sufficient for use of a keyboard, mouse and telephone 7-8 hours per day
• Speech and hearing sufficient for in-person and telephone communication 7-8 hours per day
• Vision sufficient for use of a computer monitor
• Sedentary position. Ability to sit at a desk 7-8 hours per day
• Worker not substantially exposed to adverse environmental conditions

Pay Ranges

Any posted pay range considers a wide range of compensation factors, including skills, experience, work location and more. We offer competitive pay while still allowing for compensation growth within the position and company.

This job description is not meant to be an all-inclusive statement of the duties of the position listed above. Other appropriate duties may be required from time to time.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.