CHIEF OF DEPARTMENT

About the role

The Department of Social Services (DSS) is comprised of the administrative units of the New York City Human Resources Administration (HRA) and the Department of Homeless Services (DHS). HRA is dedicated to fighting poverty and income inequality by providing New Yorkers in need with essential benefits such as Food Assistance and Emergency Rental Assistance. DHS is committed to preventing and addressing homelessness in New York City by employing a variety of innovative strategies to help families and individuals successfully exit shelter and return to self-sufficiency as quickly as possible.

HRA's Office of Police Operations (OPO) manages approximately 97 uniformed Peace Officers and more than 450 contracted security guards assigned to HRA's facilities citywide. OPO's primary responsibility is to protect the safety of HRA's employees and clients, as well as their property and the agency's physical assets.

OPO also provides security for special events, construction, and work conducted outside of normal business hours, and emergencies. Special Officers will be responsible for providing a high level of security and safety for staff, customers, and visitors at an assigned HRA location located throughout the five boroughs who has Peace Officer status and arrest powers.

Office of Police Operations (OPO) is recruiting one (1) Deputy Director of Security M-II to function as Chief of Department who will:

• Provide day-to-day management of Police Operations and the contracted security services in the field, which include direct supervision and coordination of the activities of the Zone Inspectors,

Captains and Lieutenants who report to their borough assigned locations and hold on-site

Sergeants accountable for ongoing Police Operations and security monitoring.

• Periodically make on-site inspections to observe first-hand results of Police Operations and security monitoring and make recommendations and/or establishes new policies and procedures, if required.
• Direct and oversee security investigations of particular incidents and assessments of security risks including the development of appropriate documents and assurance of timely reporting while ensuring that the HRA Special Investigations Division (SID) is notified of any use of force incidents.
• Ensure proper scheduling and deployment of Police Operations staff and field security and fire safety personnel for adequate post coverage and maximum utilization of available resources.
• Manage the 24-hour security desk and ensure proper coverage and notifications are made, especially during the off-hours.
• Evaluate the performance and effectiveness of Zone Inspectors, Captains, Lieutenants, Sergeants,

Special Officers and the security personnel under them; take appropriate disciplinary action directly and expeditiously against those who do not meet required standards.

• Ensure proper, timely dissemination and uniform enforcement of security policies and procedures.
• Establish with input from field personnel facility-specific goals/objectives and priorities regarding maintenance of a secure environment, deterrence of undesirable incidents, and provision of an effective security response.
• Monitor and oversee all OPO programs including reporting mandates and tracking requirements which are comprised of the Body Worn Camera (BWC) initiative, Security Incident Tracking and

Reporting System (SITARS), Arrest Reporting, Criminal Court Summons Tracking and Workplace

Violence.

• Advise the Assistant Deputy Commissioner (OPO) about new security policies/procedures or changes in current security policies/procedures that may be needed, based on recommendations/ information provided by field personnel and his/her own expertise and observations.
• Make recommendations to the Assistant Deputy Commissioner (OPO) for improved Police

Operations and service delivery.

• Make regular summary reports to the Assistant Deputy Commissioner (OPO) and keeps the OPO informed of all significant Police Operations and security issues and concerns.
• Assist the Assistant Deputy Commissioner (OPO) in advising the HRA/DSS Chief Operating Officer

(C.O.O.), executive management and program heads on security issues.

• Act as a liaison with the NYC Police Department and other law enforcement agencies.
• Perform the duties of the Assistant Deputy Commissioner (OPO) in their absence.

Hours/Shift: 9am - 5pm

Qualifications & Requirements

• A high school diploma or its equivalent and six years of full-time, satisfactory experience in a protection or security program; at least eighteen months must have been in an administrative, managerial or executive capacity, or in supervising security personnel; or
• Education and/or experience equivalent to "1" above. However, all candidates must have the eighteen months experience in an administrative, managerial or executive capacity, or in supervising security personnel.