Chief of Staff & Business Operations Lead, Global Network Delivery

About the role

Amazon Web Services (AWS) is seeking a Chief of Staff & Business Operations Lead to join the Global Network Delivery (GND) organization. This role is the strategic partner to the GND Director and the connective tissue between GND leadership and the mechanisms that drive decisions: operating plans, goals, business reviews, workforce plans, and the broader rhythm of business.

You will shape what GND works on, not just track it. You will act as an extension of the leader: representing them in forums, deciding what needs their attention, owning the narrative in executive documents, and telling leaders what they need to hear, not what they want to hear. You will also own the business operations engine that keeps a fast-growing global organization running with high standards.

Key job responsibilities

• Serve as a thought partner on org strategy, priorities, and tradeoffs. Provide candid feedback and surface blind spots.
• Represent the leader in leadership forums and cross-org meetings; make decisions within agreed guardrails; triage what needs the leader's time, what gets delegated, and what gets handled directly.
• Write and own executive documents as required; prepare the leader for upward reviews and key meetings.
• Lead ambiguous, cross-functional initiatives that do not belong to a single team, from problem definition through delivery, without direct authority.
• Identify gaps in how the org makes decisions and design mechanisms to close them. Maintain the decision log and serve as institutional memory for commitments and rationale.
• Build relationships across the business (Finance, HR, Talent Acquisition, and peer BizOps teams) to unblock dependencies and keep the organization's mechanisms aligned.
• Own org-wide communications, all-hands, and leadership offsite strategy and agendas so messaging is consistent and tied to priorities.
• Own the organization's operating plan process and document end to end, from inputs and stakeholder alignment to the final narrative. Partner with Finance so headcount, productivity assumptions, and cost models are aligned and defensible.
• Own the annual goal-setting process. Ensure goals cascade from AIS priorities to org and team commitments, are measurable, and are written to a high bar. Track progress, flag risks early, and drive mid-year recalibration.
• Own business review mechanisms. Push content beyond status updates to the strategic questions that need leadership attention. Drive pre-reads and track actions to closure.
• Ensure insights from business reviews feed back into goals, OP planning, and metrics so mechanisms reinforce each other rather than run in isolation.
• Design and maintain the overall cadence of planning, review, and decision-making for GND, and continuously raise the bar on governance and operational excellence.
• Partner with leadership and HRBP on headcount strategy, org structure, and hiring targets. Track progress against workforce plans and recommend course corrections.
• Partner with Talent Acquisition on hiring performance; act as single-threaded owner for recruiting programs.
• Analyze employee experience signals (engagement, attrition, promotion) and drive actions that raise the bar on builder sentiment and retention. Identify leadership development opportunities.
• Own reporting, analysis, and recommendations on employee productivity and T&E spend, including any related governance.

Basic Qualifications

• 7+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience owning program strategy, end to end delivery, and communicating results to senior leadership
• Experience partnering with executive-level leaders to identifying and solving business issues
• Experience influencing multiple stakeholders and leading cross functional teams across geographies and business units

Preferred Qualifications

• 2+ years of driving process improvements experience
• Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
• Knowledge of general AI tools
• Experience designing rhythm of business mechanisms from scratch, not only operating existing ones.

Additional information

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Pay and benefits

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

USA, WA, Seattle - 115,600.00 - 160,000.00 USD annually