Child Support Services Agent 4

About the role

Explore a World of Opportunity with the State of Georgia!

We are the force that drives Georgia!

Georgia State Government is a large enterprise, composed of various agencies and entities with a common goal to improve the lives of Georgia's more than 10 million citizens!

Join Team Georgia and impact lives everyday while receiving a robust benefits package designed for every stage of your career!

• Job Title: Child Support Services Agent 4
• Agency: Department of Human Services
• Job Requisition ID: JR0000007549
• Shift: Day (United States of America)

Compensation Details

$48,040.84

About the role

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults.

Start your career in public service. The DHS' Division of Child Support Services (DCSS) is seeking candidates to fill the position of Child Support Services Agent 4, this position will report to the Child Support Services Agent Supervisor.

This position is located in Atlanta, GA (Fulton County)

What we offer. Enjoy a generous benefits package that includes unique training opportunities, employee retirement plan: 401(k) plan and 457 plan, 13 paid holidays, vacation & sick leave, medical, dental, vision, long/short-term care, life insurance, and employee discount programs; in addition to telework opportunities depending upon the position(s).

Under limited supervision, establishes and enforces child support obligations of responsible parents. Coordinates child support activities with legal, judicial, and public organizations. Serves as lead Agent.

Job Description (General Summary)

DCSS is the division within DHS that enhances the well-being of children by locating non-custodial parents; establishing paternity and support orders; enforcing and modifying support obligations; and collecting and distributing child support payments. This program promotes parent accountability and self-sufficiency while reducing the public responsibility for providing financial and medical support to children.

DCSS also administers several outreach programs to include but not limited to Fatherhood, Prison Re-Entry and Parental Accountability Court. All of these outreach initiatives are devoted to increasing non-custodial parental involvement in the child's life.

Role and Responsibilities

• Review and process all child support applications and payments
• Educating customers on child support processes, outreach programs and self-service options
• Paternity Testing
• Settlement negotiations for support order amounts, administrative actions and pending legal actions
• Resolve basic financial inquiries and errors
• Initiate review and modification requests
• Resolve disputes and enforcement actions to avoid court intervention
• Displays excellent verbal, written, presentation and interpersonal communication skills required in working with customers and coworkers
• Ability to effectively communicate information with data clearly and concisely
• Proven experience in use of negotiation skills to influence others and conflict resolution
• Ability to remain calm and courteous under pressure
• Exceptional organizational skills with the ability to adapt to changing assignments and attention to detail
• Evidence of exceptional critical thinking skills, good judgement and decision-making abilities
• Excellent time management skills and ability to multi-task and prioritize work

Preferred Skills/Qualifications

• Bachelor's degree from an accredited college or university and one (1) year customer service setting communicating information

OR

• Three years of experience in customer service setting with communication responsibilities

OR

• Two years of experience required at the lower-level Child Support Services Agent 3 (SST062) or position equivalent.

Employment Information

• DHS is an equal opportunity employer.
• Current state employees are subject to State Personnel Board (SPB) Rules regarding salary.
• If you require accommodations under the Americans with Disabilities Act (ADA), email the request by the closing date of this announcement to:.
• The candidate selected for this position may be subject to pre-employment drug screening, education verification, reference, motor vehicle records, and criminal background checks.
• DHS accepts educational credential recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE).
• DHS will contact educational institutions to verify degree(s), diploma, licensure, etc.
• As an employee of DHS, in the event of an identified emergency you may be required, as a term and condition of employment, to assist in meeting the emergency responsibilities of the department.

Additional information

Due to the volume of applications received, we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not necessarily receive an interview. Selected applicants will be contacted by the hiring official for next steps in the selection process. Only applicants who are selected and interviewed will receive notification.

This position is subject to close at any time once a satisfactory applicant pool has been identified.

Minimum Qualifications

High school diploma/GED and four (4) four years of direct job-related experience; or one (1) years of experience at the lower level Child Support Svcs Agent 3 (SST062) or position equivalent