ChurnZero & CX Operations Administrator
- Location
- Tampa, FL (Remote)
- Job type
- Contract
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 23 days ago
Skills & highlights for this role
- ChurnZero administration
- customer success workflows
- playbook automation
About the role
Serve as a hands-on ChurnZero administrator, supporting the platform and related CX Operations initiatives - Execute CX Operations projects independently from requirements through completion Build and maintain scalable workflows within ChurnZero that support Customer Experience functions Develop and optimize onboarding playbooks, escalation paths, and proactive customer outreach frameworks Partner with internal stakeholders to gather requirements, clarify needs, and translate business processes into effective system workflows Provide regular project updates and communicate progress, risks, and questions to stakeholders Help identify opportunities to improve processes, automation, and operational efficiency across CX Support other short-term CX Operations and ChurnZero initiatives as needed
Qualifications & Requirements
1+ year of hands-on ChurnZero administration experience Prior experience working in a Customer Experience / Customer Success Operations function Demonstrated ability to independently execute projects with minimal oversight Experience building workflows, playbooks, automations, or processes within ChurnZero Strong understanding of Customer Success processes and operational best practices Ability to communicate effectively with cross-functional stakeholders and translate business requirements into system solutions Strong organizational skills and attention to detail Comfortable working in a short-term, project-focused environment
About the Company
An AI-enabled performance and software platform is currently looking an experienced ChurnZero Administrator with a Customer Experience Operations background to provide short-term support following a team transition. This contractor will help move key CX projects forward while serving as a hands-on system administrator for ChurnZero, the Customer Success Platform used across the organization.
The ideal candidate is highly self-directed, comfortable working independently, and able to translate business requirements into scalable workflows and processes within ChurnZero. This role will also partner with internal stakeholders to clarify requirements, communicate project status, and ensure projects are progressing effectively.
Additional Information: Remote Opportunity
From Lifted, an Upwork Company™'s careers page, first listed on Rolev.ai on October 17, 2026. Rolev.ai is not the employer.
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Common questions
Where is the ChurnZero & CX Operations Administrator job at Lifted, an Upwork Company™ located?
Yes, this ChurnZero & CX Operations Administrator opening at Lifted, an Upwork Company™ is listed as Tampa, FL (Remote). Always check Lifted, an Upwork Company™'s application page for specific state eligibility or relocation policies.
What qualifications are required for ChurnZero & CX Operations Administrator at Lifted, an Upwork Company™?
For the ChurnZero & CX Operations Administrator role, Lifted, an Upwork Company™ highlights 1+ year of relevant experience; experience with ChurnZero administration, customer success workflows, playbook automation. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the ChurnZero & CX Operations Administrator position at Lifted, an Upwork Company™?
This listing links directly to Lifted, an Upwork Company™'s SmartRecruiters application page. You can apply directly on Lifted, an Upwork Company™'s site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the SmartRecruiters application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.