Civil Rights Case Manager

About the role

• Job Title
• Civil Rights Case Manager
• Agency
• Texas A&M University
• Department
• University Risk And Compliance
• Proposed Minimum Salary $5,416.67 monthly
• Job Location
• College Station, Texas
• Job Type
• Staff

Here's a Glimpse of the Job

The Case Manager reviews all incoming reports and provides objective information about a party's rights, compassionate and appropriate support and resources, and options for resolving the complaint through the University's formal or informal processes. The Civil Rights Case Manager supports the University's mission to create and maintain a university environment that is free from discrimination, harassment, and retaliation.

Essential Duties/Tasks

Investigation Support and Case Management

• Triages reports of discrimination, harassment, and or related retaliation and provides a prompt, compassionate, and appropriate response.
• Conducts intake meetings, offers resolution options, facilitates academic and supportive resources, and communicates about a party's rights in the university process.
• Provides status updates to the parties throughout the selected complaint resolution process (formal or informal).
• Maintains confidentiality to the extent allowed by federal regulations, state laws and university policies.
• Ensures timely and accurate documentation of all reports and University responses.
• Collaborates with a variety of campus partners (housing, academic officials, financial aid, etc.) to coordinate support services and eliminate roadblocks.
• Refers students to university and community resources, as appropriate.

Training and Campus Outreach

• Engages in continuous learning to Title IX, Title VII, VAWA, and related civil rights regulations, state laws, and University policies.
• Delivers training and education programs for the university community.
• Promotes an environment that fosters relationships and creates unbiased opportunities for contributions through ideas, words, and actions that uphold our values.
• Represents the department at special events, community functions, and University trainings.

What You Need to Know

• Salary: $65,000 annually
• Special Instructions: A cover letter and resume are strongly recommended. You may upload these in the CV/Resume section.

Required Education & Experience

• Bachelor's degree.
• Three years of related experience in case management.

Preferred Qualifications

• Master's degree in related field (social work, human resources, education, etc.).
• Previous case management experience in Title IX and/or higher education.
• Previous experience in higher education in one of the following areas: student affairs, student conduct, academic advising, or human resources.
• Experience working with individuals with mental health concerns.

Knowledge, Skills, and Abilities

• Excellent verbal and written communication skills.
• Ability to establish rapport and communicate with students, faculty, and staff from various cultural, social, educational and economic backgrounds.
• Skilled in communicating with tact, diplomacy, discretion, and professionalism.
• Skilled in organizing, prioritizing, and managing multiple tasks and records in a high volume, fast-paced environment with accuracy, attention to detail, flexibility, confidentiality, empathy, positivity, and compassion.
• Ability to objectively gather and record relevant information into a well-organized file.
• Knowledge of relevant state and federal civil rights laws.
• Ability to adapt to constantly changing legal landscape.
• Ability to work as part of a team.
• Ability to maintain confidentiality with private or sensitive information.
• Proficiency in Microsoft applications with an emphasis on Word, excel, Outlook, and PowerPoint.
• Knowledge of best practices in higher education compliance with respect to effectively addressing discrimination, harassment, and retaliation.
• Ability to act independently, take initiative, and exercise sound judgment.
• Ability to multi-task and work cooperatively with others.

Other Requirements and Factors

• This position is security sensitive.
• This position requires compliance with state and federal laws/codes and Texas A&M University System/TAMU policies, regulations, rules and procedures.
• All tasks and job responsibilities must be performed safely without injury to self or others in compliance with System and University safety requirements.

Additional information

Instructions to Applicants: Applications received by Texas A&M University must either have all job application data entered or a resume attached. Failure to provide all job application data or a complete resume could result in an invalid submission and a rejected application. We encourage all applicants to upload a resume or use a LinkedIn profile to pre-populate the online application.

Equal Opportunity/Veterans/Disability Employer.