Claims Adjuster-Transportation Property Damage

Job Responsibilities

Property Damage Claims Management

• Independently manage commercial trucking property damage claims from initial assignment through final resolution.
• Investigate and evaluate liability, damages, and coverage considerations associated with commercial auto accidents.
• Handle third-party vehicle damage, total losses, loss of use, rental expenses, diminished value, towing, storage, cargo-related property damage, and other associated property damage exposures.
• Review police reports, witness statements, photographs, repair estimates, and investigative findings to determine liability and appropriate settlement values.
• Evaluate vehicle repair estimates, total loss valuations, salvage opportunities, and reasonable repair costs.
• Identify opportunities for early resolution while controlling claim severity and associated expenses.
• Establish, monitor, and maintain accurate claim reserves based on ongoing evaluations and claim developments.
• Ensure timely investigation, documentation, and resolution of assigned claims.

Negotiation and Settlement

• Negotiate settlements directly with claimants, attorneys, repair facilities, insurance carriers, and other involved parties.
• Develop and execute effective settlement strategies that minimize claim costs while ensuring fair and appropriate resolutions.
• Evaluate and challenge unsupported repair estimates, excessive storage charges, loss-of-use demands, and other questionable damages.
• Identify and pursue subrogation and recovery opportunities when appropriate.
• Obtain necessary settlement documentation and releases before issuing payments.
• Resolve claims within established settlement authority and company guidelines.

Communication and Customer Service

• Maintain proactive and professional communication with insureds, claimants, attorneys, investigators, and internal stakeholders.
• Provide timely claim updates and clearly communicate liability decisions, settlement positions, and next steps.
• Build productive relationships with policyholders and transportation industry partners.
• Respond promptly to correspondence, inquiries, and time-sensitive claim matters.
• Work collaboratively with the claims team to ensure efficient claim handling and consistent service standards.

Compliance and File Management

• Maintain accurate, thorough, and timely claim file documentation.
• Ensure compliance with applicable state regulations, claims handling requirements, and company procedures.
• Prepare clear liability evaluations, settlement recommendations, and claim summaries.
• Monitor claim activity and maintain appropriate diaries and follow-up procedures.
• Identify potentially fraudulent, exaggerated, or unsupported claims and escalate concerns when appropriate.
• Meet established expectations for claim resolution, file quality, responsiveness, and operational efficiency.

Qualifications

• Minimum of 3 years of experience handling auto or trucking property damage claims.
• Demonstrated experience investigating liability and negotiating third-party property damage settlements.
• Strong understanding of commercial trucking operations, accident investigations, and property damage valuation.
• Experience evaluating vehicle repair estimates, total losses, towing and storage charges, and loss-of-use claims.
• Excellent negotiation, analytical, organizational, and communication skills.
• Ability to independently manage a high-volume caseload and prioritize competing deadlines.
• Strong attention to detail and commitment to timely, accurate claim documentation.
• Ability to work effectively in a fully remote environment.

Comp: 65-85K