Claims Intake Support Representative

About the role

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

One80 Intermediaries is seeking a Claims Intake Support Representative to join our growing team in Peoria Heights, IL!

The Claims Intake Support Representative is the first point of contact for customers initiating insurance claims. This role is responsible for managing customer inquiries and claim submissions, ensuring accuracy and efficiency in the intake process. This crucial step sets the foundation for the claims management journey and plays a key role in shaping overall customer experience.

This is a Hybrid position, requiring ability to be onsite in the Peoria Heights, IL office.

How You Will Contribute

• Respond promptly to customer inquiries, address concerns with professionalism, and provide clear guidance throughout the claims filing process.
• Act as the primary point of contact, ensuring a seamless customer experience until the claim is successfully submitted to the carrier for processing.
• Receive, review, and process insurance claim documents for carriers, ensuring accuracy and compliance with company policies and procedures. For certain carriers, this role involves directly entering benefits into their CRM system, requiring meticulous attention to detail and a high level of accuracy.
• Serve as the subject matter expert beyond the initial frontline Customer Service role, providing in-depth interpretation of customer policies and coverage.
• Accurately assess claim eligibility and determine applicable coverage, ensuring clarity and compliance with company guidelines.
• Ensure precise and up-to-date records of all claims, communications, and resolutions, maintaining compliance with company policies and industry regulations.
• Accurately document all claim-related activities and interactions, adhering to company procedures to support transparency, efficiency, and seamless claims processing.
• Demonstrate professionalism and clarity in all interactions, effectively engaging with carriers, internal Client Executives, and external customers.
• Foster strong relationships through active listening, precise communication, and a service-oriented approach.
• Adapt communication style to suit diverse audiences, ensuring transparency and understanding in all claim-related discussions.
• Maintain a collaborative and solution-focused mindset to facilitate seamless coordination and efficient claims processing.

Skills & Experience to be Successful

• High school diploma or equivalent required.
• Strong communication and interpersonal skills; excellent attention to detail and data accuracy; ability to multitask in a fast-paced environment; proficiency in claims management systems and office software; knowledge of life and health insurance policies and terminology.

Preferred

• Associate degree.
• 1-3 years of customer service, insurance, or claims-related experience.

Pay Range $17.50 - $17.50 Hourly

The pay range provided above is made in good faith and based on our lowest and highest annual salary or hourly rate paid for the role and takes into account years of experience required, geography, and/or budget for the role.

Teammate Benefits & Total Well-Being

We go beyond standard benefits, focusing on the total well-being of our teammates, including:

• Health Benefits: Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
• Financial Benefits: ESPP; 401k; Student Loan Assistance; Tuition Reimbursement
• Mental Health & Wellness: Free Mental Health & Enhanced Advocacy Services
• Beyond Benefits: Paid Time Off, Holidays, Preferred Partner Discounts and more.

• Not reflective of all benefits.
• Enrollment waiting periods or eligibility criteria may apply to certain benefits.
• Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.

Recruiting Vendor Disclosure Statement

Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions. Additional information regarding this policy can be found on our careers page.