Claims Manager - Management Liability

About the role

Counterpart is an insurtech platform reimagining management and professional liability for the modern workplace. We believe that when businesses lead with clarity and confidence, they become more resilient, more innovative, and better prepared for what's ahead. That's why we built the first Agentic Insurance™ system - where advanced AI and deep insurance expertise come together to proactively assess, mitigate, and manage risk.

Backed by A-rated carriers and trusted by brokers nationwide, our platform helps small businesses grow with confidence. Join us in shaping a smarter future, helping businesses Do More With Less Risk®.

As a Claims Manager, you will manage a large and diverse caseload of professional and management liability claims. You will be measured by a completely different standard of what a claims function can and should be, not the capped caseloads and cost-containment mindset of legacy carriers.

You will keep raising the number of claims you can handle well by adopting the tools and agents that make you more efficient, and you will be a key feedback provider for the systems that let us deliver world-class service while managing legal costs tightly, making data-driven decisions on claim value, and ensuring other responsible parties pay their fair share.

You Will

• Manage a large and diverse caseload of professional and management liability claims, applying sound judgment and legal knowledge to produce efficient and fair outcomes.
• Continuously increase the size of the caseload you can manage, to a level a conventional adjuster could not sustain, by adopting the tools and agents that raise both your efficiency and your service levels.
• Constantly improve your close ratio by managing claims proactively and driving each file toward the most timely and cost-effective resolution, not the slow default the industry accepts.
• Complete accurate and timely investigations into the coverage, liability, and damages for each claim assigned to you.
• Engage our carrier partners to secure approval of your coverage determinations thoughtfully and efficiently, keeping our promise to insureds and driving to the best outcome as quickly as possible.
• Improve the accuracy of your reserving by combining better tools and data with your growing experience.
• Deepen your expertise across multiple specialty liability products and take on progressively more complex litigation.
• Direct and monitor assignments to experts and outside counsel, holding those vendors accountable to our service standards while managing legal spend tightly.
• Build and maintain positive, productive relationships with internal and external customers, including policyholders, brokers, carrier partners, and Risk Engineers (underwriters).
• Support our data collection efforts and models by using the Counterpart claim system to fully and accurately capture critical details about each claim.
• Adopt new technology and systems quickly, and give the product team specific, user-level feedback on how to make them better.
• Identify and escalate insights into emerging claims trends across industries, geographies, and key business segments.
• Ensure that every touchpoint with our insureds and brokers is representative of our brand, mission, and vision.

You Have

• At least 10 years of professional experience, with at least 5 years of experience litigating or managing directors' and officers', employment practices liability, or fiduciary liability claims. Previous carrier experience is a plus.
• Bachelor's degree required; law degree (J.D.) and professional designations (RPLU, AIC, etc.) highly preferred.
• Must possess all required state claim adjuster licenses, or be able to obtain them within 90 days of hire.
• Proven ability to work both independently on complex matters and collaboratively as a team player to assist others as needed.
• High level of personal initiative and leadership skills.
• Exceptional time management, problem solving and organizational skills.
• Comfort and skill operating in a paperless claims environment and using Microsoft Office products (Word, Excel, etc.). Additional familiarity with Google Docs Editors suite is a plus.
• Willingness to use creative thinking and data-driven insights to overcome obstacles to resolution.
• Strong communication skills, both verbal and written.
• Ability to succeed in a full remote workplace environment, and travel as necessary (approximately 10-15%).

People Who Thrive Here

• Entrepreneurial, willing to experiment, embrace new technology, try new things
• Comfortable with ambiguity and rapidly changing priorities. Change is normal and happens quickly at startups. You have experience experimenting, learning, and pivoting with your learnings.
• Take ownership of your projects, your deadlines, your functions, your calendar, your own destiny. People who thrive at a startup like ours have a bias toward action and documentation.
• Communicate directly and with clarity. Working cross-functionally is an essential part of any role at Counterpart. You'll succeed by conjoining expectations with others and holding all accountable.

The Hard Parts

• We're early, and that's not always comfortable. Counterpart is still a young company, which means some processes, tools, and norms are still being built in real time. You may encounter situations where the answer doesn't exist yet - and you'll be expected to help create it rather than wait for someone else to.
• The feedback culture is real. We mean it when we say speak boldly and honestly. That goes both ways - you'll be expected to give direct feedback and to receive it without defensiveness. If you've spent your career in environments where difficult conversations get softened or avoided, that adjustment can take time.
• Distributed work requires more intentionality. There's no office to drop by, no hallway conversation to clear up a misunderstanding. Staying connected, communicating proactively, and building relationships across a remote team takes real effort; it doesn't happen automatically here.
• We move fast and expect you to keep up. Counterpart operates with a bias toward action. Decisions get made quickly, priorities can shift, and we don't wait for perfect information. If you're used to slower, more deliberate organizational rhythms, the pace here can be a genuine adjustment.
• You're expected to own your outcomes. There's a high degree of autonomy here, which is a feature, but it also means there's no one looking over your shoulder to catch things before they become problems. The people who thrive take that ownership seriously and hold themselves accountable without being asked.

Who You Will Work with

• Jaclyn Vogt, Director of Claims: Jaclyn is a licensed adjuster with over 15 years of experience handling Employment Practices Liability, Management Liability and Workers Compensation claims. Jaclyn received her bachelor's degree from Centre College.
• Tanner Hackett, CEO & Founder: Having founded two other major startups, including Button and Lazada, Tanner now spends his time focused on mental health through his philanthropy, Openminded.org, in addition to reading, surfing, yoga, and enjoying the outdoors.

What We Offer

• Stock Options: Every employee is able to participate in the value that they create at Counterpart through our employee stock option plan.
• Health, Dental, and Vision Coverage: We care about your health and that of your loved ones. We cover up to 100% of your monthly contributions for health, dental, and vision insurance and up to 80% coverage for family members.
• 401(k) Retirement Plan: We value your financial health and offer a 401(k) option to help you save for retirement.
• Parental Leave: Birthing parents may take up to 12 weeks of parental leave at 100% of their regular pay following the birth of the employee's child, and can choose to take an additional 4 unpaid weeks. Non-birthing parents will receive 8 weeks of parental leave at 100% of their regular pay.
• Unlimited Vacation: We offer flexible time off, allowing you to take time when you need it.
• Work from Anywhere: Counterpart is a fully distributed company, meaning there is no office. We allow employees to work from wherever they do their best work, and invite the team to meet in person a couple times per year.
• Home Office Allowance: As a new employee, you will receive a $300 allowance to set up your home office with the necessary equipment and accessories.
• Wellness stipend: $100 per month to spend toward an item or service that supports your wellness (i.e. massage or gym membership, meditation app subscription, etc.)
• Book stipend: To support your intellectual development, we offer a book stipend that allows you to purchase books, e-books, or educational materials relevant to your role or professional interests.
• Professional Development Reimbursement: We provide up to $500 annually for you to invest in relevant courses, workshops, conferences, or certifications that will enhance your skills and expertise.
• No working birthdays: Take your birthday off, giving you the opportunity to relax, enjoy your special day, and spend time with loved ones.
• Charitable Contribution Matching: For every charitable donation you make, we will match it dollar for dollar, up to a maximum of $150 per year. This allows you to amplify your charitable efforts and support causes close to your heart.

Counterpart's Values

• Conjoin Expectations - it is the cornerstone of autonomy. Ensure you are aware of what is expected of you and clearly articulate what you expect of others.
• Speak Boldly & Honestly - the only failure is not learning from mistakes. Don't cheat yourself and your colleagues of the feedback needed when expectations aren't being met.
• Be Entrepreneurial - control your own destiny. Embrace action over perfection while navigating any obstacles that stand in the way of your ultimate goal.
• Practice Omotenashi ("selfless hospitality") - trust will follow. Consider every interaction with internal and external partners an opportunity to develop trust by going above and beyond what is expected.
• Hold Nothing As Sacred - create routines but modify them routinely. Take the time to reflect on where the business is today, where it needs to go, and what you have to change in order to get there.
• Prioritize Wellness - some things should never be sacrificed. We create an environment that stretches everyone to grow and improve, which is fulfilling, but is only one part of a meaningful life.

Our estimated pay range for this role is $150,000 to $170,000. Base salary is determined by a variety of factors, including but not limited to, market data, location, internal equitability, and experience.

We are committed to being a welcoming and inclusive workplace for everyone, and we are intentional about making sure people feel respected, supported and connected at work-regardless of who you are or where you come from. We value and celebrate our differences and we believe being open about who we are allows us to do the best work of our lives.