Claims Operations Technician

About the role

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

CNA seeks to offer a comprehensive and competitive benefits package to our employees that helps them - and their family members - achieve their physical, financial, emotional and social wellbeing goals.

For a detailed look at CNA's benefits, check out our Candidate Guide.

Under general supervision, responsible for timely and accurate processing of non-technical claim duties, utilizing procedures and processes to perform routine activities. Analyzes and troubleshoots to resolve complex activities.

Essential Duties & Responsibilities

• Completes regulatory forms timely in accordance with regulations by evaluating claim information. Provides information to claim adjusting staff from regulatory websites.
• Completes data or makes data corrections based on set requirements or procedures within claim file information utilizing multiple claim systems that support P&C Claim.
• Performs various financial transactions such as paying bills, payment transfer, cashier processing, etc. utilizing set procedures and guidelines.
• Collaborates with underwriting, insureds, claimants, providers, vendors or claim adjusters utilizing various methods to obtain and provide information related to claim support activities.
• Completes form letters or documents based on procedures or set requirements.
• May receive new claim notices, confirm coverage, and/or verify applicability of coverage to the claim.
• Serves as Day to day resource for procedural or process questions.
• Accountable for reviewing and reconciling reports for data or financial transactions related to claims.
• May perform routine processing within designated authority on medical only claims, following jurisdictional parameters.
• May complete special projects as necessary.

• Reporting Relationship
• Typically Supervisor or above
• Skills, Knowledge and Abilities
• Ability to navigate multiple system applications.
• Knowledge of P&C insurance products and services.
• Ability to produce high quality outcomes in a highly productive environment.
• Ability to evaluate information within a claim file to execute upon various tasks.
• Strong data entry skills and attention to detail.
• Good verbal and written communication skills.
• Good organizational and follow-up skills.
• Good listening and customer service skills.
• Ability to work independently.
• Ability to make sound judgments based on available information.
• Knowledge of Microsoft Office Suite and other business related software.

Education and Experience

• High school diploma, GED or equivalent experience. Some college preferred. 2. Typically a minimum of one to three years experience in office operations and one to two years experience in Property and Casualty line of business preferred.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.