Claims Processor III - FHA/Conventional Claims

Overview

Submits FHA and conventional claims, reviews losses, and reconciles loans for final booking by Default Accounting. Reviews claims filed for accuracy.

Primary Responsibilities

• Monitor daily reports outlining workflow and processing needed.
• Understand difference between the claim types: Short Sales, Foreclosure Claims, Third Party Claims, Charge Off, Security Claims, Loss Mitigation Claims, and Deed in Lieu Claims.
• Process/file claims according to investor/insurer/statutory & regulatory guidelines within assigned service level agreements.
• Review and ensure all invoices are included with the claim.
• Research loan history for advances and deposits.
• Contact various internal departments for clarification on advances.
• Review and Consult with the Mortgage Insurance department regarding refunds. Review and consult with the Hazard department on the disbursement of hazard insurance proceeds. Determine if refunds are needed.
• Respond to attorney loan level requests.
• Ensure system is updated accurately before moving the loan to the next phase of the Claim process.
• Review claims completed by processors for accuracy and submits to investor.
• Work with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Collections, Property Preservation, and others to reconcile the losses/book the losses.
• Reconcile loans for final loss allocation, approving the loss amounts. Reconcile loans for final refunds to investor or prior servicer.
• Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies.
• Promote an environment that supports belonging and reflects the M&T Bank brand.
• Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
• Complete other related duties as assigned.

Education and Experience Required

• A combined 4 years’ higher education and/or work experience, including a minimum of 2 years’ Default experience.
• Organized and detail oriented.
• Strong verbal and written communication skills.
• Strong customer service skills.

Education and Experience Preferred

• 5 years’ Default experience.
• Full processing knowledge of all disposition types.
• Knowledge of M&T Bank systems.
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Pay and benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $22.61 - $37.67 Hourly (USD). The successful candidate’s particular combination of knowledge, skills, and experience will inform their specific compensation.

Location

Getzville, New York, United States of America