Claims Supervisor

Essential duties include the following

• Supervises the staff and activities involved in all aspects of processing CPI claims to ensure the highest degree of.
• quality, customer satisfaction, and compliance with company policies and procedures to include maintaining work schedules; interviewing for open positions; coaching, counseling and disciplining; and resolves personnel related issues.
• Resolves and provides assistance with complex calls, status questions, problems or client complaints to ensure customers satisfaction to include negotiating the settlement of claims and settling loss claims.
• Trains new employees and keeps staff members informed of new procedures to include ensuring that the claims procedure manual is current and up-to-date.
• Monitors, submits, and coordinates scheduling change requests with Workforce Management to ensure attendance and adherence standards.
• Oversees all aspects and functions of Claim's processing in the absence of the department manager.
• Provides coaching and feedback as necessary in support of performance goals and objectives.
• Performs assignment coordination of all work queues and roles related to ensuring the timely working of the claims inventory.

Serious candidates will possess the minimum requirements

• Some college course work in business, marketing, related field, or equivalent experience.
• Possess a Texas P&C Adjuster's License.
• Minimum of three to four (3-4) years high-level call center, telemarketing, customer service, quality auditing, or related experience, which includes one (1) year in a team lead, instructional, or training capacity, preferably in an insurance or banking environment.
• Property insurance claims adjusting experience, catastrophe, and/or field experience preferred.
• Working knowledge of mortgage insurance coverage and procedures.
• Excellent negotiation, analytical, and organizational skills.
• Excellent communication (both written and oral), customer service, and telephone etiquette skills.
• Working knowledge of personal computers to include MS Word, Excel, Internet, and AS400.
• Self-starter, be able to work independently and exercise sound judgment.
• Able to sit for long periods of time while executing computer applications and responding to customer phone inquiries.
• May be required to lift 10-20 lbs. of training materials or other documents.
• May be required to stand for long periods of time while conducting training and/or observation sessions.

Swbc offers*

• Competitive overall compensation package
• Work/Life balance
• Employee engagement activities and recognition awards
• Years of Service awards
• Career enhancement and growth opportunities
• Leadership Academy and Mentor Program
• Continuing education and career certifications
• Variety of healthcare coverage options
• Traditional and Roth 401(k) retirement plans
• Lucrative Wellness Program

*Based upon employee eligibility

Additional Information

• SWBC is a Substance-Free Workplace and requires pre-employment drug testing.
• Please note, SWBC does not hire tobacco users as allowed by law.