Clerical Group Leader

Summary

Under general supervision, but according to established policies and procedures, functions as a lead or resource person for clerical employees.

Utilizes experience-based knowledge of specific unit/department operations in order to assign work, established work schedules and review the work of others.

Regularly performs a variety of clerical duties in addition to lead responsibilities, such as gathering data, preparing reports, taking messages, typing and so forth.

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.

In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:

Instill Trust and Value Differences

Patient and Community Focus and Collaborate

Responsibilities

• Functions as a lead or resource person for unit departmental clerical personnel; assigns and reviews work, assists in the orientation and training of new employees and is responsible for coordinating the flow of work through an assigned area of responsibility.
• May provide input into the development of work procedures within an assigned unit/department and maintains daily time schedules.
• Monitors and evaluates the work processed by other clerical employees and ensures that established standards of accuracy are maintained.
• May be responsible for ordering and inventorying expendable office supplies for the unit/department.
• Assists subordinate clerical employees with complex and/or sensitive work related matters. Explains and instructs new procedures, reports formats, codes, etc.

In addition to the above lead duties, regularly performs a variety of clerical duties within assigned unit/department, such as researching files, records, etc. In order to locate necessary information, answering phones, compiling reports, studies charts, etc. Billing for unit/department charges; maintaining office equipment in good working condition, and completing forms and records, as well as typing.

May operate a variety of standard and/or automated office equipment such as a calculator, photocopier, adding machine, microfilm viewer, typewriter and an on-line computer terminal. The level of typing skills required is not that of a correspondence typist.

Minimum Qualifications

Basic Knowledge

• A level of knowledge generally obtained through high school or its equivalent.
• The ability to operate standard and automated office equipment, including an on-line computer terminal.
• Good math skills in order to perform statistical analysis, calculate and verify report totals.
• The administrative ability to function as a lead or resource person for clerical employees and coordinate there activities.

Experience

• Six to twelve months experience with progressively more responsible experience in order to become familiar with all unit/department functions.
• SUPERVISORY RESPONSIBILITY: Functions as a lead or resource person for clerical employees.
• Working conditions are generally good, little discomfort due to noise, heat, and dust.

Pay Range

$19.97-$32.96