Clerical Supervisor 1 - Montour/Columbia County Assistance Office

About the role

The Department of Human Services (DHS) is seeking a Clerical Supervisor 1 to help lead daily operations at the Montour/Columbia County Assistance Office (CAO). In this role, you guide essential clerical workflows, support staff growth, and help ensure that vital services reach community members on time and with accuracy. Your leadership will keep key processes moving, strengthen team performance, and support families who rely on these programs. Move forward into a role where your drive, organization, and commitment help shape a stronger, more efficient office each day.

This position supervises clerical operations, coordinates office processes, and supports the accuracy and timeliness of work completed across the CAO. It is responsible for leading staff, organizing workflows, and maintaining important systems and documentation. As a Clerical Supervisor 1, you will perform the following duties:

• Communicate Policies: Share DHS and CAO procedures, regulations, and federal requirements with clerical units
• Direct Workflow: Plan, organize, and assign tasks to maintain smooth processing and timely completion of work
• Review Performance: Prepare and deliver performance reviews, offering recommendations that support efficient operations
• Lead Meetings: Conduct conferences and group discussions to address policy changes, solve problems, and provide feedback
• Monitor Accuracy: Oversee clerical work related to various assistance programs and use computer systems to ensure timely, accurate processing
• Maintain Records: Track, audit, and distribute control documents and maintain required logs for daily operations

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information

• Full-time employment, 37.5 hours per week
• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 30-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Danville. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $41,506.00 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

Minimum Experience and Training Requirements

• One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
• One year of moderately complex clerical experience; or
• An equivalent combination of experience and training.

Other Requirements

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
• Hiring preference for this vacancy may be given to candidates who live within Montour County. If no eligible candidates who live within Montour County apply for this position, candidates who reside in other counties may be considered.
• You must be able to perform essential job functions.

Legal Requirements

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.
• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers for additional information.

Veterans

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs.

Telecommunications Relay Service (TRS)

• 711 (hearing and speech disabilities or other individuals).

Additional information

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
• your score may be lower than deserved.
• you may be disqualified.
• You may only apply/test once for this posting.
• Your results will be provided via email.