Client Access Representative
- Pay
- $15 – $18 per hour
- Location
- Pittsfield, IL
- Listed
- 3 days ago
About the role
- Client Access Representative
- Location: Pittsfield, IL
- Company: Centerstone
- Employment Type: Full-time
Shift: Monday - Friday, 8:00 A.M. - 5:00 P.M.
$1,000 Sign-on/Retention Bonus Available for Eligible External Candidates
Job Summary
Are you a detail-oriented and customer-focused professional looking to make a positive impact in the lives of individuals seeking behavioral health services? Do you want to work in a supportive and dynamic environment where you can grow your skills and advance your career? Join our team at Centerstone of Illinois as a Client Access Representative!
As a Client Access Representative, you'll play a critical role in welcoming clients, maintaining accurate records, scheduling appointments, verifying insurance, and supporting a smooth and efficient front office experience. Our ideal candidate has strong customer service skills, attention to detail, and a passion for helping others navigate their care with compassion and efficiency.
Position Perks & Benefits
- Pay $15.00 - $18.00
- 29 Days of PTO
- Eligibility for HRSA Loan Repayment (eligibility requirements apply)
- Employee benefits package - health, dental, vision, retirement, life, & more
- Competitive 403(b) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees
- Company-paid basic life insurance
- Emergency Medical Leave Program
- Flexible Spending Accounts - healthcare and dependent child-care
- Health & Wellness Program
- Employee Assistance Program (EAP)
- Employee Discount Program
Key Responsibilities
- Greet and check-in clients, verify and update personal and insurance information
- Schedule clinician appointments and verify client benefits and eligibility
- Collect payments, issue receipts, and maintain financial documentation
- Handle appointment changes, no-shows, and cancellations in accordance with policy
- Answer phone calls, direct inquiries appropriately, and return messages as needed
- Prepare and manage client health records to ensure accuracy and completeness
- Maintain appearance and organization of the waiting area
- Utilize electronic medical record (EMR) system effectively and accurately
- Support service monitoring and quality improvement efforts
- Assist clients and staff in resolving issues during visits with professionalism and empathy
Education and/or Experience Qualifications
- High school diploma or GED required
- Previous customer service experience preferred
Additional Qualifications
- Excellent communication and interpersonal skills
- Strong organizational and multitasking abilities
- Ability to manage stressful situations with professionalism
- Basic computer and typing proficiency
- Reliable transportation to assigned location
Position Perks & Benefits
Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
Employee benefits package
- full-time employees receive health, dental, vision, retirement, life, & more
- Top-notch training: initial, ongoing, comprehensive, and supportive
- Career mobility: advancement opportunities/promoting from within
- Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness
Brightli is on a Mission
A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.
As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.
- We are an Equal Employment Opportunity Employer.
- Preferred Family Health Care is a Smoke and Tobacco Free Workplace.
From Brightli's careers page, first listed on Rolev.ai on November 6, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Client Access Representative role at Brightli?
The Client Access Representative posting at Brightli states compensation of $15 – $18 per hour. Final pay may depend on location, experience, and interview evaluation on Brightli's official career site.
Where is the Client Access Representative job at Brightli located?
This Client Access Representative position at Brightli is located in Pittsfield, IL. Always check Brightli's application page for specific state eligibility or relocation policies.
How do I apply for the Client Access Representative position at Brightli?
This listing links directly to Brightli's Workday application page. You can apply directly on Brightli's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.