CLIENT ADVISOR (KEYHOLDER)

About the role

Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion.

If you enjoy working in a creative, fast-paced environment, then we would love to hear from you!

• Key Responsibilities
• Customer Engagement: Greet and engage customers warmly, creating a welcoming atmosphere in the store.
• Product Knowledge: Maintain in-depth knowledge of luxury products, including features, benefits, and brand heritage, to provide informed recommendations to customers.
• Sales Performance: Achieve sales targets by effectively selling high-end merchandise and upselling complementary products.
• Personalized Service: Offer personalized styling advice and product recommendations based on individual customer preferences and needs.
• Visual Merchandising: Ensure that product displays are attractive and aligned with brand standards, maintaining the luxury ambiance of the store.
• Transaction Management: Execute high-value transactions accurately, including processing payments and managing returns or exchanges.
• Inventory Management: Perform inventory tasks such as stock checks, reordering items, and organizing stock rooms to ensure product availability.
• Customer Relationship Management: Build and maintain strong relationships with customers to foster loyalty and repeat business, including coordinating private shopping appointments for VIP clients.
• Problem Resolution: Handle customer complaints and issues with discretion and professionalism, aiming for swift and satisfactory resolutions.

Required Skills and Qualifications

• Customer Service Skills: Excellent interpersonal skills to meet and exceed customer expectations and build rapport.
• Communication Skills: Strong verbal communication skills to effectively convey product information and engage with clients.
• Attention to Detail: Ability to handle luxury items with care and precision, maintaining high quality standards.
• Sales Experience: Previous experience in retail, preferably in a luxury or high-end environment, is often required.
• Knowledge of Luxury Market: Understanding of current luxury market trends and customer preferences to provide relevant advice and recommendations.
• The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.

Pay and benefits

In compliance with certain Pay Transparency laws, employers are required to disclose a compensation range. The range for this position will vary based on role requirements, skill set, and years of experience. Please note that for salaried roles, the figures reflect full-time equivalency, while for hourly roles, the figures represent the applicable hourly rate.

Compensation Range

22.00 - 22.00 USD