Client Delivery Manager

About the role

The role of Client Delivery Manager is a key leadership role responsible for ensuring the smooth operation of onsite technical support services. This position entails overseeing the onsite support team, managing service delivery, and maintaining high standards of customer satisfaction. The Client Delivery Manager will collaborate with various departments to optimize processes and drive continuous improvement initiatives in onsite support operations.

Site Management & Client Relationship

• Serve as the principal liaison between Opensity Solutions, on-site employees, and the client
• Ensure consistent communication with the client regarding service delivery, staffing, and operational performance
• Demonstrate knowledge of all services, turnaround times, and client expectations
• Maintain strong client relationships and ensure high levels of client satisfaction
• Identify opportunities to expand services and improve operational efficiency

Team Leadership & Supervision

• Supervise, delegate, and support all on-site employees to ensure productivity and service standards are met
• Recruit, interview, hire, and onboard new employees for site-level positions
• Train, coach, evaluate, and develop employees to support professional growth and performance improvement
• Schedule staff to ensure full coverage of operating hours while minimizing overtime
• Promote a professional, service-driven team environment

Operational Service Delivery

• Oversee all on-site service functions including mail, copy, print, scan, reception, hospitality, and facilities support
• Ensure accurate and timely completion of all service requests per client standards
• Maintain organization and readiness of office support areas including copy rooms, kitchens, conference rooms, and common areas
• Ensure proper handling of mail, packages, and courier services according to established procedures
• Support basic facilities coordination including office moves, equipment support, and workspace organization

Reporting & Process Improvement

• Track operational performance and productivity metrics for site operations
• Assist in preparing monthly reports for leadership and client review
• Identify opportunities to improve workflow efficiency, service quality, and operational consistency
• Support implementation of process improvements and best practices across the site

Compliance & Administration

• Ensure compliance with company policies, client requirements, and safety procedures
• Maintain documentation related to staffing, scheduling, and operational performance
• Support administrative tracking of site operations and service delivery requirements

Position Requirements / Experience / Education

• High School Diploma required; Associate's or Bachelor's degree preferred
• 3+ years of supervisory experience in a client service, office services, hospitality, or facilities environment
• Strong leadership and people management skills with the ability to develop and motivate teams
• Excellent communication, organizational, and problem-solving skills
• Ability to work independently with minimal supervision
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Pay and benefits

The Compensation range for this role is 80,000 to 90,000 USD per year. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

All eligible employees receive access to a comprehensive benefits package, including:

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

• Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients.
• Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.