Client Information Technology Support Specialist
- Pay
- $65,000 – $75,000 per year
- Location
- Arlington, VA
- Listed
- 4 days ago
About the role
The Client Information Technology Support Specialist serves as the primary point of contact for clients, providing support via phone, email, and chat on product functionality, pricing, troubleshooting, and availability. This role resolves software issues related to installation, configuration, performance, and usage while documenting bugs and collaborating with the development team.eds.
Responsibilities
- Communicate with customers via phone, email, and chat.
- Provide knowledgeable answers to questions about the product, the plans, pricing, troubleshooting, and availability.
- Troubleshoot and resolve software issues reported by clients, including installation, configuration, performance, and usage problems.
- Writing troubleshooting articles on common issues and ability to record videos to walk users through fixing the issue.
- Create tickets and report bugs for the dev team to fix.
- QA the software.
- Data entry in various platforms.
- Manage our existing clients and keep them updated with the most recent product functions, tools, and help materials.
- Travel to represent CaseGuard at conferences across various industries, including law enforcement and government agencies, and providing on-site training to clients.
Qualifications
- A bachelor's degree or associate's degree in Information Technology, Computer Science, or a related field is required.
- 1 - 3 years of relevant work experience.
- Strong technical support skills, including troubleshooting desktop computers and other information technology needs
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
- Knowledge of Windows operating system and software applications
- Experience with video editing and digital media is a plus
Benefits
- Competitive Salary
- Stock Option
- Medical, Dental, and Vision Insurance
- 401K
- Paid Vacation
- Ten paid holidays per year
- Friendly and Learning environment
Pay Range
$65,000 - $75,000 Annually
About CaseGuard
CaseGuard is a software company that helps law enforcement agencies, federal agencies, hospitals, schools, airports, and others manage all their media redaction needs in one easy-to-use redaction software. CaseGuard Studio is one of its kind. Our team is driven by a passion for great software design, the creation of great products, and the creative process, CaseGuard implements innovative ideas across multiple services and agencies.
We at CaseGuard invest in people. We nurture skills that are consistent with both our values and our future strategy. Our passionate pursuit of excellence, the application of our creativity to solve our clients' challenges, our technical expertise, and our collaborative spirit are measures of our success.
From CaseGuard's careers page, first listed on Rolev.ai on November 5, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Client Information Technology Support Specialist role at CaseGuard?
The Client Information Technology Support Specialist posting at CaseGuard states compensation of $65,000 – $75,000 per year. Final pay may depend on location, experience, and interview evaluation on CaseGuard's official career site.
Where is the Client Information Technology Support Specialist job at CaseGuard located?
This Client Information Technology Support Specialist position at CaseGuard is located in Arlington, VA. Always check CaseGuard's application page for specific state eligibility or relocation policies.
How do I apply for the Client Information Technology Support Specialist position at CaseGuard?
This listing links directly to CaseGuard's Greenhouse application page. You can apply directly on CaseGuard's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.