Client Operations Services Coordinator

Client Operations Services Coordinator Summary

The Client Operations Services Coordinator position is a part of Tenstreet's software Operations team and is responsible for providing client support and services within our proprietary systems and our connections to numerous external commercial and government systems. You'll do this by managing help requests, maintaining records, processing DOT and client-specific compliance-related tasks, and ensuring timely resolution of client and consumer inquiries. This role requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while delivering a high level of service.

As a Client Operations Services Coordinator, you will be responsible for

• Delivering the highest level of customer satisfaction to clients.
• Handling client support requests and questions via phone and email communications.
• Troubleshooting client issues within Tenstreet's proprietary software.
• New client vetting and online research.
• Analytical work, auditing, and research related to electronic data and records.
• Working with other team members on a variety of internal and client projects.
• Prioritizing and monitoring workload across multiple service areas to meet deadlines and service expectations.
• Collaborating with internal teams to resolve issues and improve operational processes.
• Maintaining accurate records across multiple systems and ensures work is completed according to established procedures

You might be a good fit as a Client Operations Services Coordinator if

• You teach yourself new things on a computer daily and are fluent in Microsoft Excel and other MS Office 365 products, as well as working in an internet browser.
• You're comfortable with a variety of software programs and platforms and can think critically about software connections.
• You're a strong communicator and easily build rapport.
• You are organized and can work autonomously to ensure deadlines are met.
• You are not intimidated by (sometimes lengthy) to-do lists.
• You're meticulous and have an attention to detail
• You get stuff done - even without all the information at the start
• You enjoy a challenging and fast paced work environment.
• You enjoy having a wide variety of tasks to complete - including both quick tasks and projects
• You deal positively with obstacles and failures in pursuit of challenging goals.
• You accept feedback from coworkers about working or personal style.
• You're a highly motivated, self-starter who enjoys learning, does so quickly, and enjoy solving problems.

What we'll provide you

• A great compensation plan
• A positive and generative work environment enabling you to develop your skills, collaborate with other professionals and invest in others.
• A work community that strives to take great care of you through great benefits like health insurance, dental, vision, 401k, PTO and others.