Client Operations Specialist
- Location
- Remote (US)
- Job type
- Full-time
- Level
- Mid-level
- Experience
- 1+ year
- Listed
- 13 days ago
Skills & highlights for this role
- Payment operations or client support experience
- Wire transfers
- ACH (returns, NOCs, reversals)
- SWIFT (MT103, UETR, intermediary banks)
- Reading API responses, transaction data, and logs
- Clear written communication
- Root cause problem solving
- Escalation judgment
Also useful
- Stablecoin or crypto payment rails
- Bank partner exception handling
- Pylon
- Salesforce
- Linear
- Datadog
- KYB/KYC verification tools
- KYB/KYC onboarding workflows
The Role
You’ll join our Client Operations team as the first line for client questions: tracing payments, resolving exceptions, and making sure every client gets a fast, accurate response. You’ll also turn what you learn into runbooks, help center articles, and fixes, so the same problem doesn’t come back.
This is a hands-on role with a lot of ownership. You'll work directly with our operations leadership, engineering, and compliance teams. As you build depth across our payment rails, you’ll have the chance to take on more scope and grow into more senior responsibilities.
What You'll Do
- Own the client support queue: triage, respond, and resolve inbound questions from API and business banking clients
- Investigate and resolve payment exceptions across wires, ACH, SWIFT, and stablecoin rails, including traces, returns, recalls, and delayed payments
- Work with our bank partners on payment investigations
- Keep clients updated on onboarding and account status
- Monitor transaction activity and alerts, and flag anything unusual early
- Write clear bug reports and feature requests so engineering can act fast
- Build and maintain runbooks and help center articles based on real client questions
- Spot the top recurring issues each week and push to eliminate them
What We're Looking for
- 1-3 years in payment operations or client support at a fintech, BaaS provider, neobank, or payments company.
- Working knowledge of wires, ACH (returns, NOCs, reversals), and SWIFT (MT103s, UETRs, intermediary banks).
- Comfort reading API responses, transaction data, and logs to figure out what happened
- Clear, calm writing, especially when the news isn't good
- An instinct to fix root causes, not just close tickets
- Sound judgment about what to handle yourself and when to escalate
- Preference to be based in the Eastern Time (ET) zone
Nice to Have
- Experience with stablecoins or crypto payment rails
- Direct experience working exceptions with bank partners
- Familiarity with Pylon, Salesforce, Linear, Datadog, KYB/C verification tools, or similar tools
- You use AI tools daily and like building small automations
- Exposure to KYB/KYC onboarding workflows
At Dakota, we value people who
- Strive for excellence
- Practice extreme ownership
- Experiment fearlessly and learn quickly
- Stay close to customers
- Communicate clearly and directly
What We Offer
- Engaging problems that increase economic freedom globally
- Competitive salary and equity
- Employee-friendly equity terms (extended exercise)
- Remote work, no commuting to the office
- Paid co-working space/desk at an office
- Health, dental, and vision insurance
- Regular team events and off-sites
About Dakota
Dakota is a stablecoin infrastructure platform powering modern financial products through regulated money movement, stablecoin orchestration, and cross-border settlement. We serve institutional clients - fintechs, payment service providers, marketplaces, and enterprises - through an API-first platform that abstracts the complexity of custody, compliance, settlement, and banking partnerships.
We are a remote first team across North America and Europe. We value high quality work, clear thinking and ownership.
From Dakota's careers page, first listed on Rolev.ai on October 27, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
Rolev.ai is a job search and application tool for US job seekers. For this Client Operations Specialist role at Dakota, it shows how your resume fits, tailors your resume to the posting, and prepares the application for you to review.
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Common questions
Where is the Client Operations Specialist job at Dakota located?
Yes, this Client Operations Specialist opening at Dakota is listed as Remote (US). Always check Dakota's application page for specific state eligibility or relocation policies.
What qualifications are required for Client Operations Specialist at Dakota?
For the Client Operations Specialist role, Dakota highlights 1+ year of relevant experience; experience with Payment operations or client support experience, Wire transfers, ACH (returns, NOCs, reversals), SWIFT (MT103, UETR, intermediary banks), Reading API responses, transaction data, and logs, Clear written communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Client Operations Specialist position at Dakota?
This listing links directly to Dakota's Ashby application page. You can apply directly on Dakota's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Ashby application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.