Client Relations Administrator (hybrid)

Responsibilities

• Requires expanded conceptual knowledge in Corporate Clients and our internal processes while broadening capabilities.
• Develops strong Client Relationships while ensuring Client Satisfaction through Net Promoter Score (NPS) results.
• Receive, review, and process NOBO and beneficial shareholder data requests, ensuring information is handled accurately and in accordance with established procedures.
• Partners with other team members, as well as other departments, to continually add efficiency to our internal processes as well as to increase client satisfaction.
• Coordinate with internal teams to research and resolve complex requests, escalate issues when appropriate, and maintain complete and accurate request records.
• Demonstrate excellent written and verbal communication skills when engaging with external clients, providing clear, professional, and responsive support.
• Solves problems with straightforward situations; analyzes possible solutions using technical experience, sound judgment and precedents.
• Understands key business drivers; uses this understanding to solve problems and advise clients accordingly.
• Effectively participates or leads projects designed to improve client satisfaction and gain greater processing efficiencies.
• Assist with the training and mentoring of Junior Associates to aid in self-development while strengthening the team.
• Participates in annual departmental and cross-functional training to broaden industry knowledge and experience.
• Uses and creates departmental procedures and participates in the annual review process to ensure the accuracy and effectiveness of each procedure.
• Will be expected to work more independently requiring moderate levels of guidance.
• Supports and contributes to the Broadridge culture by maintaining and permeating an above-the-line attitude.
• Expected to work within our Connected Workplace environment through our hybrid work model.

Qualifications

• Experience working in a client relations position
• Strong experience working with clients
• You should have strong analytic skills
• Basic knowledge in MS-Office

Compensation Range

The salary range for this position is between $28/hr to $30/hr Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, location, skills, and education

Bonus Eligibility: Bonus Eligible

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Salary Range

• Requisition Compensation Range - Minimum
• 25.68
• Requisition Compensation Range - Maximum
• 41.4

Bonus Eligible

• Bonus - World Class Service Bonus, 1,250.00 USD Annual
• Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC " Know Your Rights " poster.