Client Relations Manager (Consortium)

About the role

Ingram Content Group (ICG) is hiring a Client Relations Manager to join our Consortium (CBSD) team in our Minneapolis office. This is not a remote position, and this person must be based in the Minneapolis area. Hybrid schedules will be offered.

In this role, you will serve as the primary point of contact between Consortium (CBSD) and assigned client publishers.

You'll lead the ongoing business relationship, liaise with the rest of the company to support the needs of the publisher, offer consultation to the publisher based on industry experience, instruct clients on policies/procedures, and counsel them in the tools available through ICG, as well as the broader industry, to maximize their success.

This includes but is not limited to: production of high quality, appropriate and consistent sales materials, sales cycle timelines, relevant aspects of marketing and sales, implementing an eContent strategy, and use of print on demand. You'll also lead meetings with client publishers and provide constructive feedback.

It will be your responsibility to maintain client satisfaction exemplified by being client focused and responding with a sense of urgency.

About Consortium Book Sales & Distribution

Consortium®, part of Ingram Publisher Services, champions independent publishers worldwide. Since 1985, we've connected bold ideas to readers by connecting unique voices to trade, library, and academic markets across the world. Consortium champions stories that shape culture, spark conversation and help publishers grow in a competitive marketplace. At Consortium, we believe in connecting people with stories that matter. Our collaborative culture values innovation, diversity, and professional growth.

Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries, and educators, Ingram makes these services seamless and accessible through technology, innovation, and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning.

Required Qualifications

• Bachelor's degree or year-for-year directly related experience in book industry
• 4 years of book industry (distribution, sales, marketing) or client management experience
• 1 year of experience with MS Excel and Word

Preferred Skills

• Experience working with Independent book publishers
• Ability to travel sporadically

Key Responsibilities

• Conducts business reviews with assigned publisher clients.
• Develops client-specific agenda and objectives; prepares appropriate reports; discusses client's current/year-to-date business; communicates changes in policy/procedure, explains benefits and requirements; discusses any concerns; and commits to a follow-up plan.
• Develops and maintains profitable and successful relationships with CBSD client publishers.
• Serves as liaison between assigned client publishers and the Ingram organization.
• Connects publisher with relevant Ingram services to support their business goals.
• Includes, but not limited to, formal and informal communications, evaluating client expectations and Ingram's ability to meet those expectations, and forming strong interactions with all levels within the publisher.
• Stays abreast of client activities - sales and returns, customer trends, issues, successes, market responses, and projections for future business, etc.
• Keeps Consortium and IPS team updated on material issues/developments for their publisher clients.
• Assists clients in meeting deadlines. Operates as the expert for all things pertaining to assigned clients.

Hiring Salary Range

$65,224 - $82,466. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to: the applicant's education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
• 15 vacation days & 12 sick days accrued annually and 3 personal days
• 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Wellness program with access to local fitness centers for one low price
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
• Company match program for United Way donations
• Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.

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• We participate in EVerify.
• EEO Poster in English
• EEO Poster in Spanish