Client Response Specialist
- Pay
- $23 – $28 per hour
- Location
- Newport Beach, CA
- Listed
- Today
About the role
Sweet James Accident Attorneys is a rapidly growing, AI-powered personal injury firm based in Orange County, CA. In less than a decade, we've built a nationally recognized brand and a proprietary AI and automation stack that make us one of the largest and most efficient providers of legal services in the country.
Our growth runs on a culture of excellence, compassion, and results: Our team is committed to exceptional client experience and to supporting one another in a fast-paced, collaborative environment. We invest in our people, encourage professional growth, and provide meaningful opportunities to build rewarding careers while making a real impact in our clients' lives.
Pay Scale
$23.00-$28.00 per hour (base pay)
Additional compensation: In addition to base pay, this role is eligible to participate in a performance-based bonus program that rewards strong results, subject to program terms.
Work arrangement: On-site
Work Schedule
Your work hours will encompass varying shift options, on-site at our Newport Beach office. You must be available to work weekends [on rotation] and potential holidays. Schedules are set in advance, but may range from start times as early as 7am to as late as 11am.
Responsibilities
- Be the first point of contact for accident victims calling Sweet James.
- Listen with empathy and urgency, reassuring clients in moments of pain and confusion.
- Confidently explain our services and help clients take the step of signing with our firm.
- Qualify potential cases quickly and accurately, ensuring we're aligned to deliver results.
- Drive performance while maintaining the highest standards of care.
- Take initiative in every interaction, leading conversations, overcoming objections, and closing retainers.
- Operate with both empathy and command, balancing compassion with persistence.
- Collaborate with legal and client service teams to ensure smooth case handoffs.
Qualifications
- A solid work ethic and positive attitude
- Ability to work well under pressure while maintaining a positive attitude
- Previous experience in customer service, sales or other related fields
- Excellent written and verbal communication skills
- Must be available to work after hours and occasional weekends
- Bilingual (Spanish) preferred
What We're Looking For
- Strong sales background with a proven track record of meeting and exceeding goals.
- Competitive, ambitious, and results-driven personality.
- High level of emotional intelligence with the ability to show genuine empathy.
- Exceptional communication and active listening skills.
- Ability to perform under pressure and thrive in a fast-paced environment.
- Self-starter who takes initiative and leads conversations with confidence.
- Goal-oriented mindset with the discipline to execute consistently.
Benefits
- Benefits package: medical, dental, vision, and life insurance
- FSA or HSA option, depending on the selected medical plan
- 401(k) with 2% match after 90 days
- Paid time off (PTO) policy and paid holidays
- Ongoing mentorship, leadership support, and professional development and career advancement opportunities
- At Sweet James, we don't just offer jobs - we build careers. If you're ready to join a firm that values excellence with an unwavering passion for life changing results, we'd love to hear from you.
- Stay safe: We will never ask for payment or banking information during the hiring process.
Equal opportunity and legal notices
Sweet James is an equal opportunity employer. We welcome applicants of every background and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.
We will consider qualified applicants with arrest or conviction records in accordance with the California Fair Chance Act and applicable local law.
From Sweet James LLP's careers page, first listed on Rolev.ai on November 12, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
What is the salary for the Client Response Specialist role at Sweet James LLP?
The Client Response Specialist posting at Sweet James LLP states compensation of $23 – $28 per hour. Final pay may depend on location, experience, and interview evaluation on Sweet James LLP's official career site.
Where is the Client Response Specialist job at Sweet James LLP located?
This Client Response Specialist position at Sweet James LLP is located in Newport Beach, CA. Always check Sweet James LLP's application page for specific state eligibility or relocation policies.
How do I apply for the Client Response Specialist position at Sweet James LLP?
This listing links directly to Sweet James LLP's Greenhouse application page. You can apply directly on Sweet James LLP's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Greenhouse application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.