Client Service Advocate

About the role

• Axos Clearing LLC
• Target Range: $48,000.00/Yr. - $48,000.00/Yr.
• Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
• Eligible for an Annual Discretionary Cash Bonus Target: 5%
• Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 5%
• These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

The Client Service Advocate (CSA) at Axos Securities supports Registered Investment Advisor (RIA) and Broker Dealer clients by delivering high-quality service and operational assistance. This role requires solid knowledge of Wealth Management operations and a proactive, solutions-oriented approach to client needs. As a key member of the client service team, the CSA works collaboratively within Axos to ensure smooth account management and contribute to business growth.

Responsibilities

• Act as a primary contact for supported Firms, using working knowledge of RIA and Broker Dealer operations to assist with inquiries related to Account Opening, Account Maintenance, Trading, Corporate Actions, ACATS (Automated Customer Account Transfer Service), Money Movement, and Tax Reporting.
• Partner with Operations, Technology, Compliance, and other internal teams to help resolve client issues efficiently.
• Build and maintain positive relationships with client firms, understanding their business needs and providing responsive service.
• Work with the Sales Relationship Management team to identify opportunities for new account growth and support firms' ongoing development.
• Monitor client accounts, identify challenges, and help implement timely solutions to improve the client experience.
• Share feedback and ideas to enhance internal processes and support continuous improvement within the organization.

Qualifications

• HS Diploma
• Typically 4-6 years of relevant experience in financial services, with exposure to Wealth Management and operations support for RIAs and Broker Dealers.
• Familiarity with Account Opening, Account Maintenance, Trading, Corporate Actions, ACATS, Money Movement, and Tax Reporting.
• Ability to collaborate with internal teams and external stakeholders.
• Strong communication, organizational, and problem-solving skills.
• Commitment to client advocacy and delivering excellent service.
• Working knowledge of Axos Securities' technology platforms and service offerings preferred.
• Bachelors Degree preferred.

Axos Employee Benefits May Include

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

Pre-Employment Background Check and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.