Client Service Associate

About the role

Swift7 Consultants is seeking a Client Service Associate to join our team in Austin, TX.

In this role, you will serve as an important point of contact for clients, helping answer questions, provide information, resolve concerns, and ensure each interaction reflects our commitment to excellent service.

The ideal candidate is organized, approachable, communicative, and comfortable working in a professional, fast-paced environment.

Responsibilities

• Provide professional and courteous assistance to clients.
• Respond to client questions and provide accurate information regarding services and processes.
• Build positive relationships through clear and consistent communication.
• Assist with resolving client concerns in a timely and professional manner.
• Maintain organized and accurate client information and records.
• Coordinate with internal team members to ensure client needs are addressed.
• Follow up with clients when additional information or assistance is required.
• Help identify opportunities to improve the overall client experience.
• Support daily administrative and operational activities as needed.
• Represent Swift7 Consultants with professionalism and attention to detail.

Qualifications & Requirements

• Strong verbal and written communication skills.
• Excellent interpersonal and customer service abilities.
• Professional, positive, and solution-oriented attitude.
• Strong organizational and time-management skills.
• Ability to manage multiple priorities effectively.
• Attention to detail and commitment to accuracy.
• Comfortable working independently and as part of a team.
• Ability to learn new systems, procedures, and services quickly.
• Reliable and adaptable in a fast-paced work environment.

Additional Information

• Competitive Salary: $39,000-$43,000 annually.
• Growth Opportunities: Opportunities for advancement as the company continues to expand.
• Professional development and continuous learning opportunities.
• Training designed to strengthen communication, client relations, organization, and problem-solving skills.
• Supportive and collaborative team environment.
• Opportunity to develop valuable business and client service skills.
• Clear pathways for increased responsibilities and leadership opportunities.
• Full-time position with opportunities for long-term career development.