Client Service Associate

About the role

Messa Sync is currently seeking a detail-oriented and client-focused Client Service Associate to join our Tampa team. This role plays a crucial part in maintaining strong client relationships by providing timely support, resolving inquiries, and ensuring a high standard of service delivery. The ideal candidate will be proactive, organized, and passionate about delivering exceptional client experiences.

Responsibilities

• Serve as the primary point of contact for assigned clients.
• Handle client inquiries, resolve issues, and ensure timely follow-ups.
• Maintain accurate records of client interactions and service activities.
• Coordinate with internal teams to ensure client needs are met efficiently.
• Identify areas for improvement and contribute to service enhancement strategies.
• Support onboarding processes for new clients and assist with client retention initiatives.

Qualifications

• High school diploma or equivalent; associate or bachelor's degree preferred.
• 1+ years of experience in client services, administrative support, or customer care.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize under pressure.
• Detail-oriented with excellent problem-solving abilities.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Additional Information: Benefits

• Competitive salary ($50,000 - $60,000 per year)
• Opportunities for professional growth and internal advancement
• Paid time off and holidays
• Comprehensive training and onboarding
• Supportive and team-driven work environment