Client Service Associate

Primary Job Functions

New Client Onboarding and Administration

• Accurately prepare and process all prospect and new client paperwork
• Track and follow up on incoming fund transfers from external institutions
• Research and resolve issues with internal departments and third-party vendors
• Maintain prospect and account information

Client Relationship Management and Review Support

• Engage with clients to understand their background, goals, and financial needs
• Serve as a primary point of contact for client inquiries, coordinating next steps, and ensuring timely follow-through
• Prepare and process account transactions such as trades, deposits, withdrawals, and RMDs
• Maintain accurate client data across Salesforce (CRM), custodial platforms, and portfolio accounting systems
• Gather and organize client information and prepare materials for client meetings
• Complete all post-meeting tasks to ensure a seamless client experience
• Coordinate with clients' tax or legal professionals, including review of 1099s as needed
• Review and troubleshoot quarterly statements when required

Improve Service Quality by Using AI and Digital Tools

• Use approved AI and digital tools to simplify work, improve service quality, and increase efficiency, while validating outputs for accuracy, privacy, and business alignment
• Identify and escalate inaccurate information and knowledge gaps, or issues related to digital tools

Team and Corporate Support

• Assist the Advisor Team with operational improvements and process enhancements
• Support firmwide operational projects and initiatives
• Communicate process updates, sales information, and operational changes to the team
• Manage vendor relationships in alignment with Service Level Agreements
• Contribute to ad hoc projects as assigned
• Provide backup support for the Front Desk, including answering phones, greeting clients, managing mail, and maintaining organized common areas

Industry and Company Knowledge

• Demonstrate understanding of Wealth Enhancement Group's Suitability Guidelines, operational processes, and sales model
• Maintain working knowledge of financial terminology, products, and industry standards
• Participate in Client Services meetings and company educational events

Education & Qualifications

• Bachelor's degree in Finance, Financial Planning, Economics, or a related field preferred (or equivalent as demonstrated through one or a combination of the following: work experience, training, military experience, or education)
• 1-2 years of experience in financial administration or client service preferred (candidates with more experience to be considered for a Sr CSA title)
• Interest in pursuing professional credentials such as the CFP or Series 65 welcome but not required
• Strong interpersonal skills with the ability to build effective team and client relationships
• Professional communication skills and a confident, client-facing presence
• Highly motivated self-starter with a results-driven mindset
• Strong organizational abilities with a solution-oriented approach, attention to detail, and comfort working under deadlines
• Proficiency in Microsoft Office applications
• Experience with Salesforce, Orion, or eMoney is a plus
• Familiarity with Fidelity or Schwab custodial platforms is beneficial
• Comfort with learning new AI applications and understanding their appropriate use cases and limitations; as AI technology evolves, continued learning and adaptation will be expected
• Proficient at using AI and digital tools

Pay and benefits

WEG hires employees and makes decisions about their salary qualifications based on factors such as: the role to be performed; educational and professional experience, qualifications, skills and credentials; tenure, cost-of-living and demand for the role in the applicable market. To comply with state pay transparency laws, we must disclose the entire salary grade. The entire salary grade for those who are classified at this level is $42,500.00 to $84,000.00. However, the base salary range bolded above ($50,000.00 to $65,000.00) is what we expect to pay as a starting range for this position.

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Comprehensive Benefits Offerings

Our benefits aim to balance four key elements that make life and work meaningful: health and wellness, financial well-being, professional development, and work/life harmony. You may be eligible to participate in the following benefits & development opportunities:

• Training and professional development
• Medical, dental and vision coverage (Available to full-time employees and their families)
• Health Savings Account (HSA) with employer contribution and Flexible Spending Accounts (FSA) for medical, dependent, and transit expenses
• Life and AD&D insurance - employer paid and voluntary options
• Short-term and long-term disability, workers compensation - employer paid
• 401k with match and profit sharing
• Wellness programs and resources
• Voluntary benefits, including pet insurance
• 18 days of paid time off (PTO), accrued annually (25 PTO days after 4 years of service)
• 12 paid holidays each year (10 pre-determined and 2 floating days)
• Paid parental leave and paid caregiver leave (Caregiver leave available after 6 months of tenure)
• Reimbursement for tuition, licensing, and other credentials (Available after meeting service requirements)

Information provided on this application will be kept confidential and only be shared with those involved in the selection process.

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Requirements: This position requires the ability to stand or sit for long periods of time, file documents in high or low cabinets, to use the telephone and to use the computer systems.

• Wealth Enhancement may use artificial intelligence (AI) tools to assist in the initial screening of resumes.
• All AI-supported evaluations are reviewed by our recruitment team to ensure accuracy and fairness.
• Your personal information is handled in accordance with applicable data protection laws.