Client Service Lab Assistant - Aiea Heights

Job Functions, Duties, Responsibilities and Position Qualifications

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At Clinical Labs of Hawaii, our mission is to advance the health and well-being of our communities as a leader in clinical and pathology laboratory solutions.

• Location: Aiea, HI
• Status: Full-time
• Days/Hours: TBD
• Base hourly pay rate: $19.74 to $21.71

In this role, you will

• Assists or resolves client issues by performing a thorough investigation of the issue, evaluating findings, and responding to the client in a timely and efficient manner
• Assists in resolving discrepancies in reports by consulting with technical and managerial staff
• Understands specimen requirements as they pertain to lab testing in order to provide accurate results. Ability to understand differences in specimen types
• Responsible for client notification of STATs and Criticals
• Understands and recognizes the Critical values based on the given guidelines and responds appropriately
• Assists in tracking and monitoring send out tests
• Assists in problem resolution for future applicability and forwards to the appropriate quality assurance individual (supervisor, manager, pathologist, etc)
• Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars
• Pursues referenced test results to satisfy client needs and requests

All you need is

• High School Diploma or equivalent
• Previous training or experience in specimen collection or processing
• Strong reading, writing, and analytical skills
• Ability to operate general laboratory equipment, including but not limited to telephones, computers, centrifuges, and audible alarms.

Bonus points if you've got

• 1 - 2 years of related experience in clinical laboratory, data entry, or production

We'll give you

• Appreciation for your work
• A feeling of satisfaction that you've helped people
• Opportunity to grow in your profession
• Free lab services for you and your dependents
• Work-life balance, including Paid Time Off and Paid Holidays
• Competitive benefits including medical, dental, and vision insurance
• Help saving for retirement with a 401(k) plus a company match
• A sense of belonging - we're an O'hana!

We also want you to know

• This role will have routine access to Protected Health Information (PHI).
• Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards.
• Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours: 40

Work Shift

Job Category: Laboratory Operations