Client Service Manager

About the role

Majority Women Employee-Owned. Empowered by Everyone to Transform Lives.

Overview

HIL is looking for a Client Services Manager (CSM) to join our team. The CSM ensures the execution of the highest quality services and customer service for clients with disabilities, guardians, families and funding representatives. You will provide day-to-day leadership, care plan implementation and management, oversight and support to up to 12 residential program sites.

As a Client Services Manager, you will

• Maintain quality systems, processes, and client services by providing oversight and support of assigned programs
• Perform HR management and professional development for assigned staff
• Develop effective communication strategies between employees, supervisors, clients, client guardians, and care management teams.
• Oversee client service planning and collaborate on developing quantifiable success factors
• Manage the fiscal performance of assigned programs, investigating and accounting for variances from budget, and developing plans of correction.
• Promote compliance and standardization regarding regulatory, contractual and company standards

Benefits

• Pay is commenserate with skills and experience.
• Health, Dental, and Vision Insurance
• PTO after 60 days
• 401k with ESOP benefits
• Referral Bonus Program - $2,000 Bonus per positive referral
• Tuition Reimbursement and Loan Pay-down Programs
• Employee Assistance Programs

Qualifications

• High School Diploma or GED, bachelor's degree preferred
• 3 years of experience overseeing multi-site behavioral or CBRF programs
• 2 years of supervisory experience a in Human Services field
• Valid Driver's License with 3 years of acceptable driving record
• Flexibility, autonomy, responsiveness, and a high level of initiative
• Ability to travel to different work locations, training sessions, and meetings
• Successful completion of a caregiver background check, TB, and Health Screen

Additional Information

MyPath and its Operating Companies provide specialized services and dignified care for children, adolescents and adults with special needs. Our companies provide a spectrum of services and support which promote the ability of those we serve to live as independently as possible in the community.

• MyPath is composed of a beautifully diverse spectrum of employees with different characteristics, abilities, and life experiences.
• We believe that equitable, diverse, and inclusive practices in our workspaces are integral to the existence of MyPath.
• We value our diverse spectrum of Owners, the individuals we serve and the communities we encounter.

• Our success as an organization is directly proportional to our ability to create belonging and genuinely engage our Owners and potential Owners.
• We ask for demographic information so that we can be intentional in supporting our Owners best.
• Although not required, we would appreciate you sharing to help our commitment of cultivating a diverse, equitable, inclusive, and belonging MyPath.