Client Service Representative

About the role

To provide the customers with excellent service by ensuring that they are served promptly understanding their needs processing their requests

Analyse credit data to estimate degree of risk in extending credit or lending money in support of a broader client relationship

Hello Future Wesbank Sales and Service Consultant

Welcome to FNB, where we believe help is at the heart of human greatness. Our vision is to be a great business helping to create a better world.

As part of our talent team, you will be surrounded by unique talents, diverse minds, and an adaptable environment that lives up to the promise of staying curious. Now's the time to imagine your potential in a team where experts come together and ignite effective change.

Role Overview

To provide customers with excellent service through prompt and efficient assistance, understanding customer needs, and processing requests with accuracy and care.

Are you someone who can

• Deliver unparalleled customer service whilst focused on sales objectives
• Comply with governance, compliance, and operational standards
• Ensure first-time resolution of customer queries and complaints
• Build and maintain stakeholder relationships to support customer needs
• Use your good analytical and organizational skills
• Maximize sales opportunities, cross-selling, and digital adoption
• Effectively work under pressure and meet tight deadlines
• Drive customer satisfaction by proposing and supporting process improvements
• undefined

You will be an ideal candidate if you

• You will be an ideal candidate if you:
• Have a Grade 12 qualification (Diploma preferred)
• Have 1 to 3 years of experience in a similar client service environment
• Possess strong WesBank product knowledge and sales support capabilities

You will have access to

• Opportunities to network and collaborate
• A challenging and dynamic working environment
• Opportunities to innovate

We can be a match if you are

• Curious & courageous - you're driven by always wanting to know more and learn more and you're brave enough to.
• Always doing the right thing - you fight for ethical conduct and transparency.
• Value differences - be inclusive, gracious, decent, and humble.
• Build trust not territory - you create a culture of sharing by unlocking our collective wisdom to achieve the best results.

• Are you interested to take the step?
• We look forward to engaging with you further.
• Apply now!

Closing Date: 25 November 2026

• All applications must be done via the Group's application portal. To access the portal click on the link below.
• (Workday (myworkdayjobs.com)

• All appointments will be made in line with FirstRand Groups s Employment Equity Plan.
• The Bank supports the recruitment and advancement of individuals with disabilities.
• In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
• The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.

Important Closing Date Note

• Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
• 26/11/26

• All appointments will be made in line with FirstRand Group's Employment Equity plan.
• The Bank supports the recruitment and advancement of individuals with disabilities.
• In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis.
• The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.