Client Services Manager

Client Services Manager – Habilitation

Bayada

Home Health Care has an immediate opening for a Client Services Manager in our Northeast Philadelphia, PA Habilitation office.

If you’re looking for an opportunity to grow your career, develop as a leader, and make a meaningful impact in the I/DD community, this could be the role for you. As a Client Services Manager, you’ll gain hands-on experience in client services, operations, team leadership, business development, and caseload management while working alongside experienced healthcare leaders.

What You’ll Do

• Provide exceptional customer service and support high-quality services for clients
• Coordinate client services and address emergent scheduling needs
• Manage and proactively grow your client caseload
• Build lasting relationships with clients, families, referral sources, payors, and community organizations
• Develop strong, collaborative relationships with field employees and office leadership
• Monitor key metrics and maintain effective fiscal management of your caseload
• Partner with Clinical Managers to provide supervision, support, and resources to field employees
• Identify opportunities to improve client satisfaction, employee engagement, and service delivery
• Take on additional responsibilities and leadership opportunities as you develop

What We’re Looking For

• Bachelor’s degree required
• Prior I/DD, Habilitation, medical office, or home care experience preferred
• Prior supervisory or leadership experience a plus
• Demonstrated success achieving goals and taking on increased responsibility
• Ambition, initiative, and a growth mindset
• Strong computer skills, including electronic medical record experience
• Excellent communication, organizational, and interpersonal skills
• Ability to build meaningful relationships with clients, families, employees, and community partners

Comprehensive Benefits

BAYADA offers medical, dental, and vision insurance; paid holidays, vacation, and sick time; employer-paid life insurance; 401(k) with company match; direct deposit; and Employee Assistance Program (EAP).

Ready to Take the Next Step?

• If you’re ready to grow your leadership skills, take ownership, and build a long-term career in healthcare, join BAYADA and make an impact in the Northeast Philadelphia I/DD community.
• As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.
• BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.