Client Services Manager

About the role

This is a hybrid opportunity.

Our Dayton, NJ laboratory is looking for a Client Services Manager to join and manage their growing Client Services team! The Client Services Manager is a key member of the Client Services Team, serving as a client advocate and laboratory liaison, key strategic account tracking, and mentoring the project management team in Dayton, NJ.

This position will manage, maintain and grow internal and external customer relationships. The Client Services Manager (CSM) is responsible for managing the client services team. He/she will provide coaching, and guidance on workflow, compliance, services, and client relationships. The CSM will partner with business leaders to identify challenges within the department with metrics and provide valuable solutions in an ongoing effort to improve workflow and processes.

Job Functions

• Manages, maintains, and grows internal and external customer relationships to
• increase revenue. This includes close tracking of key strategic accounts for SGS in the laboratory location the CSM is assigned.
• Directly supervise client services team and PMs
• Serves as a main point of contact for customers regarding compliance testing and resolutions to client issues
• Manages relationship between the client services team and local or cross-location departments
• Addresses complex client issues in a professional and timely manner
• Promotes a positive, respectful and inclusive work environment
• Other duties as assigned

Qualifications & Requirements

• Bachelor's degree or equivalent education and experience (Required)
• 5+ years of experience in Laboratory, Technical, Business, Shipping, or Project Mangement (Required)
• 1+ years supervisory experience (Required)
• Advanced oral and written communications skills (Required)
• Strong self-initiative and resourcefulness (Required)
• Advanced English language skills (Required)
• Advanced mathematical, reasoning, and computer skills (Required)
• Excellent attention to detail (Required)
• Solid critical thinking skills to anticipate and solve problems in a systematic manner (Required)
• Ability to lift/carry/push and/or pull upwards of 25 lbs on an occasional basis (Required)

Compensation

The expected salary range for this position is $77,500 – $124,000 annually. This range represents the minimum and maximum base salary we reasonably expect to pay for this role. Actual compensation within the range will depend on skills, experience, and qualifications.

Our Benefits

We care about your total well-being and will support you with the following, subject to your location and role.

• Health: Medical, dental and vision insurance, life insurance, employee assistance programs.
• Wealth: In addition to base pay, we offer 401(k) with company match (immediate vesting upon enrollment).
• Happiness:
• Professional Growth: Online training courses, virtual and classroom development experiences, tuition reimbursement program
• Work-Life Balance: Paid-time off and family leave

• In compliance with applicable state and local pay transparency laws, we provide clear and equitable compensation information for all applicants.
• Position anticipated to close December 1, 2026.

Additional Information

This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts the company’s rights to assign or reassign duties and responsibilities to this job at any time.

If you are applying for a position within the United States and you have difficulty completing the on-line employment application because of a disability, please call for assistance and leave a message. You will receive a call back. Please note, this phone number is not for general employment information, but is only for individuals who are experiencing difficulty applying for a position due to a disability.