Client Services Rep (B2B)

About the role

Front-line Customer Service and Technical Systems Support of clients for CDK's Dealer Services division. This position provides computer hardware, systems, client and DMV support for automobile dealerships across the U.S. The ideal candidate will have strong knowledge of our AVRS system troubleshooting (performance, software, hardware, peripherals, printers, modems, scanners, etc.), knowledge of DMV Processing, professional communication skills, and experience providing technical/client support over the phone.

Candidate Profile

• Computer Systems Technical Support experience (Server and PC platform environment) preferred
• Call Center and Client Relations experience
• DMV Processing or AVRS Systems Support
• Strong client relation and customer service skills
• Strong communication skills (both written and verbal)
• Great interpersonal and customer service skills

Responsibilities

• Resolve Client technical and processing inquiries via calls, web chats and e-help cases in a timely manner
• Thoroughly and accurately document each Client inquiry and resolution utilizing the tools provided
• Attend training courses as required and stay current with industry developments Establish a course of action to guide the Client to resolution of inquiry, understanding process and escalation methods
• Share learned knowledge internally with in associate groups and externally with our client base.

Qualifications

• Prefer telephone tech support experience
• Call Center experience highly preferred.
• Strong communication & customer service skills required.
• Attention to detail with great organizational skills
• Excellent interpersonal, written, and oral communication skills
• Ability to apply learned knowledge into troubleshooting
• Ability to plan own work or small projects such as prioritizing workload, adhering to assigned schedules, etc
• Ability to work as a team member

Additional information

Candidate must be able to pass the California DMV Business Partner Automation (BPA) Program User Approval background check and a drug screening in order to be employed.

The Benefits of a Career at CDK

• At CDK, our associates are the key to our success!
• At CDK you will enjoy a vibrant and diverse organization with exceptional leadership committed to providing every associate with career building opportunities.
• Our environment is fast paced and dynamic with work/life initiatives that allow for individual goals to be realized.
• CDK offers benefits that are second to none.

Some Benefits Include

• Medical
• Dental
• Vision
• Company Matched 401K
• Vacation
• Personal Days
• Holidays
• Tuition Reimbursement
• Corporate Discounts
• Employee Assistance Program
• Employee Referral Bonus

We believe that diversity in all aspects of business leads to strength

Additional Information

We cannot succeed as a world class service company unless we globally attract, motivate, empower and retain exceptionally knowledgeable, talented, and committed associates.

Our associates have a strong work ethic and results-orientation, believe in and support our core values, and reflect the diverse business environments in which we operate. We will offer our associates challenges, opportunities, and advancement in an informal, fast-paced, non-bureaucratic environment that is sensitive to work-family and flexible-schedule issues. We will provide technologies that enable our associates to meet our clients' ever-changing product needs and preferences.

We want each associate to feel like an integral part of a team that is making a discernible positive contribution to CDK's success. Our goal is to be the clear employer of choice for our current and future associates.