Client Services Representative
- Location
- East Providence, RI
- Listed
- Today
Job Functions, Duties, Responsibilities and Position Qualifications
We're not just a workplace - we're a Great Place to Work certified employer!
- Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment.
- At Sonic Healthcare USA, we emphasize teamwork and innovation.
- Check out our job openings and advance your career with a company that values its team members!
About the role
- Location: East Providence, RI (ONSITE)
- Hours: 8am to 4:30pm
- Days: Monday - Friday +Rotating Saturday
What you'll do
- Verify correct patient information & branch comments.
- Follow-up with physicians/patients as is necessary.
- Keep supervisor advised on the status of all client services projects or problems within the department
- Make recommendations on improving operational procedures.
- Work independently in problem solving and troubleshooting
- Conduct themselves in confidential manor in accordance with HIPPA mandates.
- As assigned, provide training and guidance to new personnel in the areas of telephone procedures, and department tasks/operations.
- Maintain professional interpersonal skills with patients and physicians with whom the incumbent has contact with. Establishes and maintains good rapport with other company departments as well as other co-workers.
- Assists in maintaining accurate records and patient documentation on a timely basis
- Maintain knowledge of all computer functions and operations and including pertinent changes to Client Services software and internet operations.
- Functions as a resource to other Client Services representatives on software matters.
- Performs other duties as required and assigned.
What you'll need
- High School/GED
- Customer service experience, data entry/general clerical experience required
- Medical or laboratory experience preferred.
- Computer experience a must.
ESCL is an Equal Opportunity and an Affirmative Action Employer
- Scheduled Weekly Hours: 40
- Work Shift: 1st Shift (United States of America)
- Job Category: Administration
Hours: Monday-Friday 8am-4:30pm
With a rotating Saturday schedule to be discussed with and determined by your manager
Company
East Side Clinical Laboratory, Inc.
Equal opportunity and legal notices
"All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability or protected veteran status. East Side Clinical Laboratories takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabiliti es."
Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
From Shusa's careers page, first listed on Rolev.ai on November 11, 2026. Rolev.ai is not the employer.
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Common questions
Where is the Client Services Representative job at Shusa located?
This Client Services Representative position at Shusa is located in East Providence, RI. Always check Shusa's application page for specific state eligibility or relocation policies.
How do I apply for the Client Services Representative position at Shusa?
This listing links directly to Shusa's Workday application page. You can apply directly on Shusa's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Workday application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.