Client Services Specialist - On-site Madison, WI

About the role

Provides project management for ongoing client sample programs through daily customer communication and contact.

• Be an internal liaison for clients so they only need to contact one person.
• Empowered to make decisions on behalf of clients to provide superior service.
• Provides information for clients (e.g. Pricing, Capabilities, Status, Sample Submission)
• Assists Client Managers with managing various aspects of quote, proposal and RFI development for assigned opportunities.
• Onboard new clients by asking appropriate questions and providing SampleKinect® training
• Submits and coordinates client requests for re-testing, additional testing, OOS investigations, and changes that are needed.
• Provides support for other Client Service Associates when needed (e.g. absence, workload adjustment, site and regional balancing)
• Coordinates conference calls with client and other areas of Food Solutions as needed.
• Contributes to assigned process improvement projects and supports implementation when needed

Qualifications & Requirements

• Bachelor's degree in a scientific, business or related field (or equivalent work experience
• 2+ years of direct food testing, high intensity customer service, or other business-related experience *
• Excellent customer service skills, attention to detail and ability to be persistent while maintaining tact *
• Thick-skinned - ability to receive and deliver difficult news *
• Demonstrated computer skills - requires excellent MS Office experience (specifically Excel, Word, Outlook) *
• Demonstrated ability to plan, multi-task and prioritize * Demonstrated teamwork, communication (written and verbal), and organizational skills *
• Ability to work independently *

Knowledge of other software applications (i.e. SFDC, NIMS) preferred *

Ability to work to multiple deadlines *

Ability to learn technical chemistry and microbiology testing requirements *

• Ability to communicate appropriately and effectively with internal and external clients *
• Positive attitude and sense of urgency *
• Experience in a scientific or logistics environment is heavily weighted

What we offer

• As an employer, we're keen to look after our people with as much dedication as they look after our patients.
• That's why we offer competitive salaries, excellent training and exceptional career prospects.
• We're a growing and ambitious company, so there is huge potential here to develop with us and enjoy fantastic rewards in your career.

Your data

As part of any recruitment process, the company collects and processes personal data relating to job applicants. The company is committed to being transparent about how it collects and uses that data and to meeting its data protection obligations.