Client Solutions Manager
- Location
- New York City, NY · On-site
- Job type
- Full-time
- Level
- Lead / Staff
- Listed
- 30 days ago
Skills & highlights for this role
- client support operations
- support process design
- technical communication
About the Role
Syntax Data is building the client support function that will help power the next stage of growth for its cutting-edge Syntax Direct platform. As our advisor, partner, and client relationships expand, we are looking for a Client Solutions Manager to help build and manage the team, processes, scripts, training materials, and support workflows that will allow us to deliver a strong client experience at scale.
This is a ground-floor leadership opportunity within a growing financial technology platform. The Client Solutions Manager will help shape how Syntax supports advisors and platform users, how questions are triaged and answered, how recurring feedback is documented, and how new Client Solutions Representatives are trained and managed. The ideal candidate is someone who enjoys building structure in a fast-moving environment.
This person should be comfortable working directly with client-facing teams, product and engineering stakeholders, methodology experts, and junior support team members. They do not need to come in as an expert in Syntax Direct, direct indexing, or index methodology, but they should be able to learn quickly, communicate clearly, and turn complex information into practical support materials that a team can use every day.
This role will be critical in helping Syntax create a scalable client support model as Syntax Direct continues to grow.
About Syntax Data
Syntax Data is a financial data and technology company supporting direct indexing solutions, custom index development, and financial data products. Through Syntax Direct, our platform enables wealth managers and advisors to create highly customized, tax-aware, transparent index strategies at scale. Syntax also works with asset managers, ETF issuers, wealth platforms, and other financial institutions to support index-based products, custom index solutions, and broader investment use cases.
From Syntax's careers page, first listed on Rolev.ai on October 10, 2026. Rolev.ai is not the employer.
How Rolev.ai helps with this application
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Common questions
Where is the Client Solutions Manager job at Syntax located?
This Client Solutions Manager position at Syntax is located in New York City, NY (On-site). Always check Syntax's application page for specific state eligibility or relocation policies.
What qualifications are required for Client Solutions Manager at Syntax?
For the Client Solutions Manager role, Syntax highlights experience with client support operations, support process design, technical communication. Rolev.ai can score your existing resume against these requirements and show any skill gaps before you apply.
How do I apply for the Client Solutions Manager position at Syntax?
This listing links directly to Syntax's Lever application page. You can apply directly on Syntax's site, or use Rolev.ai to check your resume fit, generate a zero-hallucination tailored resume and cover letter for this posting, and autofill the Lever application form in 1 click with the Rolev.ai Chrome extension. You always review the form and press Submit yourself.