Client Success Associate

About the role

Ministry Brands is looking for a Client Success Associate to join our growing team!

Available Location: Milton, GA

Hybrid Working: Team members are expected to come into the Alpharetta office as needed, based on business requirements and team collaboration needs. There is no fixed minimum number of in-office days; instead, attendance will be determined by project demands, meetings, and manager guidance. Any changes to your primary work location should follow the appropriate process as outlined in our handbook.

What you'll do

As a Client Success Associate, you will play a crucial role in ensuring the success and satisfaction of our clients by promoting software adoption and implementing effective onboarding strategies. You will be responsible for providing best practices, excellent customer service, and maintaining strong client relationships throughout the customer lifecycle. In addition, you will engage with clients through various channels such as webinars, events, and road shows to enhance their experience with our products.

• Engage with customers to promote software adoption and develop effective onboarding strategies
• Demonstrate basic knowledge of our system and tools to effectively assist clients
• Provide best practices and guidance to clients to optimize their usage of our products
• Strive for excellent customer service and delivery, promptly addressing any concerns
• Develop and maintain strong client relationships throughout the customer lifecycle
• Implement product training and deliver materials to ensure client proficiency
• Host Client Engagement webinars, events, and road shows to foster client engagement and satisfaction
• Develop and manage a client Advisory Board and Directory for valuable feedback and insights
• Monitor accounts for new user/admin changes and proactively address any issues
• Evaluate existing resources and collaborate with the Operations and Engineering teams to provide necessary resources
• Determine the return on investment (ROI) of opportunities for clients
• Moderate the user community and facilitate productive discussions
• Identify and share lessons learned with relevant teams to improve our products and services

Who you are

• 2 to 4 years of related experience in a client success or customer-facing role
• Bachelor's degree or an equivalent combination of education and work experience
• Ability to quickly understand and familiarize yourself with a large portfolio of products
• Experience with industry-specific back-end technology usage, such as Salesforce, Zendesk, etc.
• Excellent analytical and problem-solving skills
• Ability to work independently and manage multiple priorities and deadlines simultaneously
• Proficiency in Office 365, including Microsoft Word, Excel, PowerPoint, and Outlook
• Demonstrated ability to learn and understand basic office software applications
• Excellent verbal and written communication skills, along with strong organization and follow-up abilitie
• Exceptional relationship building skills with the ability to work both individually and as part of a tea
• Comfortable working in a fast-paced, deadline-driven environment
• Proven track record of building successful relationships and partnerships at all organizational levels
• Strong client focus with exceptional collaborative and influencing skills
• Effective communication and presentation skills
• Detail-oriented planning abilities
• Ability to influence and sell ideas to others

• Benefit offerings designed to promote a life of balance!
• At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.
• Robust healthcare options - Employees have several healthcare options to choose from in order to find what works best for them.

• Flexible paid time off - There is no perfect, one size fits all balance between work and home.
• We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave.
• We also feature 11.5 days of fully paid holidays!

• Invest in your future - Ministry Brands matches 100% of your 401(k) contributions, dollar-for-dollar, up to 3%.
• Contribute 3%, and we add another 3%.
• It's well-earned money working toward your retirement from day one.

• Paid parental leave - Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.
• Mental health support - Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
• Professional development reimbursement - Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.

• Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition.
• This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values.
• Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.

Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual's unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace.