Client Success Lead (US)

Overview of the Role

We’re looking for a Client Success Lead to own a portfolio of US and global accounts across entertainment, retail, and other sectors, and to grow it.

This is a commercial, quota-carrying role. You’ll carry an annual target built from three things: net-new business you win in your territory, expansion revenue you generate inside the accounts you hold, and the retention of that book. If you want a defined book of accounts, a market to go after, and the autonomy to build both, read on.

What makes it different is what you’re selling. IP House protects some of the world’s most recognizable brands from counterfeiting, piracy, and IP infringement. The work is technical, the buying cycle is consultative, and the clients stay for years when the delivery is good. You’ll be close enough to that delivery to sell it credibly and to grow it once it’s live.

Compensation includes base pay and incentive plan.

Essential Duties and Responsibilities

Grow the accounts you hold. Identify expansion paths, lead the commercial conversations, and negotiate scope changes, uplifts, and renewals directly.

• Win new business.
• Own the net-new logo target for your territory.
• Build and work your own pipeline through outbound, referrals, and industry networking, supported by marketing-generated demand.
• Run opportunities end to end, from first conversation through solution design, pricing, and close.

• Keep clients. Serve as the senior relationship owner across your portfolio, run MBRs and QBRs that evidence real value, and spot retention risk long before it reaches a renewal date.
• Work close to delivery. Partner with Operations to hold the line on timelines, quality, and compliance, and feed what you hear from clients back into Product and Client Solutions.
• Represent IP House. Attend and speak at sector conferences and industry events as a business development presence.

What You’ll Bring

• 4–6 years in a quota-carrying role: sales, business development, or commercially accountable client success or account management.
• A track record of hitting an individual revenue target
• Experience originating and closing net-new business, not only growing accounts you inherited.
• Comfort owning pricing conversations, negotiating terms, and closing contracts.
• Strong retention performance across a managed portfolio.
• Disciplined pipeline and forecasting habits, and fluency with CRM.
• Credibility with both commercial and operational audiences.
• Bachelor’s degree or equivalent experience.
• Sector background in IP enforcement, brand protection, legal services, SaaS, or professional services is an advantage, but we’re more interested in commercial track record and the ability to learn a complex domain quickly.