Client Success Representative

About the role

This is an on-site position—you’ll work closely with clients, account executives, and the design team to manage all deliverables and ensure timely, premium-quality advertising results. Your goal is to make sure our clients are not only satisfied but delighted with the service and results they receive.

What you'll do

Client Management & Relationship Building

• Act as the primary point of contact for clients—responding to inquiries, addressing concerns, and serving as their advocate within the organization.
• Conduct regular client check-ins to align goals, discuss campaign performance, and maintain strong partnerships.
• Build and sustain long-term relationships that foster client trust and loyalty.

Advertising & Project Coordination

• Oversee the management, approval, and scheduling of print and digital advertising across all six FRG markets.
• Ensure all advertising materials are accurate, approved, and published on time.
• Upload and manage digital ads (ROS) through websites, maintaining a smooth campaign workflow.
• Keep client assets organized and current in Box for efficient collaboration with internal teams.

Performance & Retention

• Gather and analyze client feedback to drive continuous improvement.
• Identify risks to client satisfaction early and proactively implement solutions to ensure retention and success.

Qualifications

• Strong communication and interpersonal skills.
• Experience in client relationship management or account management.
• Excellent organizational and multitasking abilities with attention to detail and deadlines.
• Familiarity with CRM or project management tools is a plus.

• About Company ---

We believe great people thrive when they have

• Ownership and accountability
• The freedom to innovate
• Opportunities to learn and grow
• A collaborative team that genuinely enjoys working together
• Leaders who remove roadblocks instead of creating them

We move quickly, embrace change, and are constantly improving our products, processes, and ourselves.

Growth Opportunities

FRG is an entrepreneurial company that continues to grow through innovation, acquisitions, and new technology. As we grow, our team grows with us.

Many of our leaders started in entirely different roles before earning opportunities to lead departments, launch new initiatives, and shape the future of the company.

If you’re someone who enjoys learning, taking initiative, and making a difference, you’ll find plenty of opportunities here.

Is FRG Right for You?

• You’ll likely love working here if you: Enjoy solving problems.
• Take pride in delivering excellent work.
• Communicate openly and professionally.
• Like moving fast and adapting to change.
• Care about your teammates.
• Want your work to make a real difference.
• If you’re looking for a place where your ideas matter, your work has purpose, and your career can grow alongside an ambitious company, we’d love to meet you.
• Join Family Resource Group Inc. and help us build something that makes a lasting impact—for families, businesses, and the communities we serve.