Client Success Specialist

About the role

KCCI, the CBS affiliate in Des Moines, Iowa is looking for a Client Success Specialist to assist the sales team. You will work side-by-side with our multi-media sales consultants to serve our local clients. You will partner with our sales team members to generate presentations, manage orders, maintain the client database, and ensure our client communication is exceptional.

You will help our team deliver a high-quality KCCI experience in a cheerful way to our clients and your colleagues. You will report directly to the General Sales Manager. You will work with the sales team on processing advertising contracts, obtaining creative materials, generating support materials for sales team, and coordinating the scheduling and launch of advertising campaigns.

This career opportunity is a great way to get your foot in the door at a respected TV station and begin a career with Hearst Television, an industry-leading television station group. If you are an inspired and passionate professional looking for a way to make an immediate impact, we want to hear from you.

Responsibilities

• Enter and maintain all national or local orders including electronic transfer and maintenance of all MediaLine/WOCentral orders to WideOrbit
• Help develop sales proposals, advertising packages and client presentations
• Create supportive marketing materials for sales department
• Communicate with our teams (sales, production, finance) and external clients on performance and delivery of campaigns
• Prepare proposals based on account executive direction
• Facilitate progress on several sales projects
• Work cooperatively with managers, co-workers and clients to deliver a high-level of service
• Perform other duties as assigned to support the sales team and station operations.

Requirements

• Must have computer and software experience
• Proficient in Microsoft Excel (can maintain complex spreadsheets)
• Can deal with the stresses and pressures of time-sensitive projects associated with advertising sales
• Keen on learning new systems promptly and thoroughly
• Strong verbal and written communication skills are necessary
• Must be focused and organized
• Previous commercial television experience preferred
• Must take pride in work, respond to instruction well, thrive in a fast-paced environment, and perform at a high-level
• Related military experience will be considered
• In-person attendance is required

Values in Action

At Hearst Television we tell stories every day. Stories about people of all backgrounds, perspectives, and identities. That's why, behind the scenes, we believe in being an organization that fosters collaboration and open communication, ensuring that the content we create is authentic, accurate, and connected to the communities we serve.

Benefits

Hearst's benefit programs are modern, flexible and designed to focus on you. As a Hearst employee, you and your spouse or partner or dependents would have access to the following benefits.

• Medical | Dental | Vision
• 401(k) matching
• Emotional Wellness Support
• Paid Time Off
• Paid Parental Leave
• LGBTQ+ Health Services
• Additional benefits to meet your and your family's needs