Client Support Supervisor

About the role

• Axos Nevada LLC
• Target Range: $55,800.00/Yr. - $64,176.00/Yr.
• Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.
• Eligible for an Annual Discretionary Cash Bonus Target: 10%
• Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%
• These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

Provide quality customer service and technical support for Axos Fiduciary Services software applications clientele. Lead and mentor a team of client support professionals.

Responsibilities

• Cultivate and maintain ongoing customer relationships.
• Possess and employ in-depth knowledge of organizational products and programs, educate customers and team members about AFS services.
• Answer complex incoming calls/Emails in an allotted time and provide resolution to client interactions with attention to detail and quality.
• Handle internal and external client conversions.
• Create and maintain custom reports inventory for software end users.
• Conduct systems and database analysis, reporting and scripting.

Qualifications

• HS Diploma
• 4-6 years customer service experience in call center environment

Axos Employee Benefits May Include

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

Pre-Employment Background Check and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.